About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

The Manager, Presales Shared Services leads a centralised, high-impact team that accelerates pipeline and improves presales execution quality across the organisation. This role is the operational backbone of the presales motion — owning the development and maintenance of demo assets, proof of concept delivery, RFI/RFP response management, and the health of the demo lab environment. The ideal candidate is a technically strong, operationally minded leader who thrives at the intersection of engineering, storytelling, and sales enablement.

You will also be responsible to:

Demo & POC Development

Oversee creation and continuous improvement of reusable demo assets aligned to latest product capabilities and key use cases
Lead scoping, building, and delivery of POCs for strategic and complex opportunities, ensuring technical quality and buyer alignment
Establish best practices for demo scripting, environment stability, and persona-based storytelling

RFI / RFP Response Management

Own end-to-end RFI, RFP, and security questionnaire responses, ensuring accuracy, quality, and on-time delivery
Build and maintain a centralised response library in collaboration with Product, Legal, and Security teams
Triage and prioritise incoming requests by strategic value and define clear SLAs for turnaround

Demo Lab & Environment Management

Accountable for the reliability, scalability, and governance of all demo lab environments
Oversee provisioning, access management, version control, and regular audits to reflect current product releases
Establish processes for environment requests, new use case onboarding, and deprecation of outdated assets

Team Leadership & Development

Hire, onboard, coach, and develop a high-performing team of presales engineers and technical specialists
Set clear goals, run regular performance conversations, and foster a culture of craftsmanship and continuous improvement
Balance workload across the team while protecting capacity for high-priority strategic deals

Presales Collaboration & Stakeholder Engagement

Serve as a strategic partner to regional presales teams, establishing clear intake and engagement models for shared services access
Participate in pipeline reviews, QBRs, and planning sessions to anticipate demand and align priorities
Build trusted relationships with presales leaders, positioning the team as a force multiplier across the business

Requirements

Qualifications / Experience / Technical Skills

Required

5–7 years in presales, solutions consulting, or technical sales engineering, with at least 2 years in a team lead or management role
Hands-on experience building and delivering enterprise software demos and POCs, with the ability to craft compelling technical narratives for different buyer personas
Proven experience managing RFP/RFI processes at scale, maintaining content libraries, and strong project management skills across multiple concurrent workstreams

Technical Background

Familiarity with enterprise SaaS platforms, integration, automation, or adjacent technologies strongly preferred
Experience managing demo or lab environments, including provisioning, sandbox governance, and version management
Comfortable working with demo automation platforms, CRM systems, and standard collaboration tooling

Leadership & Collaboration

Proven ability to lead and motivate technical teams, setting a high bar for quality and fostering a culture of knowledge sharing
Strong communication skills with the ability to engage credibly across both technical practitioners and senior presales and sales leaders
Experience in a shared services, centre of excellence, or enablement function is a strong differentiator

Soft Skills / Personal Characteristics