Health Navigator Role Description

About Us:

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role:
Navigating the changes to our healthcare system can be intimidating and confusing for doctors and patients alike. The Health Navigator’s role is to make it easier. You will start by developing trusted relationships with our patients and providers and will assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care to their patients. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. They meet with and call patients, enter data into our systems, contact the pharmacy to refill prescriptions, troubleshoot challenges with insurance coverage and more. Main Street’s management and training teams will equip you with the training and tools you need to perform these duties. You will:

Develop strong relationships with patients to assist them with their care
Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
Call patients to schedule an office visit or remind them to pick up their medication
Order and schedule various procedures, tests and screenings
Identify and track progress on important gaps in patient care
Maintain a record of patient interactions and communicate with providers using electronic health records
Educate patients on their healthcare options, insurance benefits, and common medical conditions
Help patients access various community resources
Help coordinate follow-up care after patients have been discharged from the hospital
Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members

Requirements for This Role:

You are a self-starter who is comfortable working independently
You enjoy meeting new people and developing relationships
You bring a strong service mentality to your work
You love your community and want to see it thrive
You can skillfully explain the importance of key activities that makes patients healthier
You are flexible and excited to tackle new challenges
You love solving problems and will take whatever initiative is required to solve them
You are comfortable using data to help inform decisions and activities
You are excited by the idea of working in a fast-paced organization where change is the norm
You learn and apply new information quickly
You are familiar with and comfortable using multiple software platforms
Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
Active unencumbered driver’s license required
GED or High School Diploma

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender,
gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected
characteristic.

At Main Street, we take your privacy and security seriously. Main Street will never:

Contact you via encrypted messaging applications (e.g., Signal, etc.)
Send you a check in advance of your employment
Request you to wire money anywhere
Request detailed personal financial information prior to employment