IT Support & Facilities Specialist - Mendoza, Argentina

This is an on-site position in our Mendoza office.

At Built, we’re building the future of construction finance, and we need a resourceful, tech-savvy problem solver in Argentina who’s ready to help build our internal IT and workplace operations alongside us.

As an IT Support & Facilities Specialist, you’ll split your time between two critical functions: IT Support (~60%) and Facilities Coordination (~40%). You won’t just reset passwords and restock supplies, you’ll engineer better ways to work, automate request workflows, shape the employee experience, and keep our workspace running smoothly.

This is a hands-on, high-impact role where curiosity, creativity, and a love for making things run better will take you far.

What You’ll Do

IT Support (~60%)

Deliver and Evolve IT Support

Be the go-to resource for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.

Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.

Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.

Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.

Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

Manage and track company devices in Atlassian Assets (CMDB) — own the full lifecycle from procurement to retirement.

Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.

Lend your tech skills to internal company events, town halls, and all-hands meetings.

Document, Improve, and Automate

Keep IT processes organized and accessible through Confluence documentation and Scribe guides.

Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.

Champion process improvement: when you fix a problem once, make sure we never have to fix it again.

Facilities Coordination (~40%)

Keep the Workplace Running Smoothly

Serve as a point of contact for office vendors and service providers, including janitorial, pest control, HVAC, recycling, and secure waste disposal.

Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms — place timely orders through approved channels.

Manage vendor service schedules and access, including coordinating building entry for vendors without badges.

Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.

Support Workplace Logistics & Culture

Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.

Coordinate food programs and beverage services as applicable.

Assist with shipping, receiving, and mail distribution.

Monitor the facilities Jira queue, assign requests, and communicate updates to employees.

Partner with other teams on projects like event planning, space reconfigurations, or team onboarding.

You’ll Thrive Here If You…

Love finding elegant solutions to messy problems — whether it’s a broken automation or a broken coffee machine.

Get excited about automating repetitive tasks and improving workflows.

Communicate clearly and confidently with everyone from interns to executives.

Can pivot quickly and learn on the fly in a fast-paced, constantly evolving environment.

Care about the people behind the tickets and the workspace around them — not just the technology.

Are proactive and detail-oriented — you anticipate needs before they arise.

Enjoy creating structure and smoothing out friction in others’ day-to-day experience.

What You Bring

2+ years of IT support, help desk, or office operations experience in a tech-forward environment.

Deep comfort with macOS, Windows, Google Workspace, and Okta.

Experience with Kandji or Intune, and Jira Service Management.

Familiarity with vendor management, office supply logistics, or facilities coordination.

Strong organizational and time management skills — able to juggle daily, weekly, and monthly tasks across both IT and Facilities.

Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).

Professional English proficiency (written and verbal) for cross-functional collaboration with U.S.-based teams.

Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).

Why You’ll Love Working on IT at Built

A modern, cloud-first IT environment with Okta, Kandji, Atlassian, Twingate, and Google Workspace at the core.

A collaborative, tight-knit IT team that values experimentation and innovation.

Real opportunities to build systems, not just support them — you’ll help shape how IT and Facilities operate at scale.

Great people, great tools, and a culture that actually cares about getting things right.