Quality Assurance Manager (All genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

Your Responsibilities

• Ensure the accuracy of inventory values and system stock levels (SAP MM-IM, legacy systems, 3PL WMS).
• Define, execute, and improve processes to maintain correct and compliant inventory records.
• Identify and resolve discrepancies, WMS process failures, or interface issues.
• Support SAP rollouts as Business Process Owner and Key User for SAP MM-IM.
• Take ownership of financial closing processes, including in-transit inventory.
• Collaborate with internal and external stakeholders to resolve inventory-related issues.
• Implement best practices and drive continuous process improvement (CIP).
• Conduct regular audits (cycle counts, spot checks, variance analysis) to ensure inventory accuracy across warehouses, 3PL partners, and digital listings.
• Monitor returns, damages, and restocking processes to ensure proper reconciliation and minimal revenue leakage.

Qualifications

• Several years of experience in a comparable role in inventory management or supply chain.
• Knowledge of SAP MM-IM, ideally also SAP CI and IDoc monitoring.
• Solid understanding of warehouse and fulfilment processes.
• Strong analytical skills and experience in data analysis.
• Excellent communication skills and a solution-oriented mindset.
• Familiarity with SQL and Tableau is a plus.
• Fluent in English; German is an advantage.

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid