Senior Director, Employee Communications

About the team

As a Sr. Director, Employee Communications within the Corporate Affairs team, you'll be part of a group that shapes how the world, and Zillow's employees, understands what we're building and why it matters. Corporate Affairs spans communications, public affairs, industry relations, and employee communications, all working toward the same goal: making sure Zillow's story is told well. The Sr. Director, Employee Communications will play a central role in that mission, leading the function responsible for keeping ~8,000 employees across a global distributed workforce informed, connected, and inspired by where the company is headed.

About the role

Home is the biggest thing most people will ever do — and the people helping make that possible deserve to feel it. As Sr. Director, Employee Communications, you'll own how Zillow talks to its employees at a pivotal moment in the company's growth. This is a genuine opportunity to build and establish the strategy, the systems, and the leadership voice that makes internal communication feel less like corporate messaging and more like honest conversation. If you've been waiting for the role where you get to shape something from the ground up, this is it.

You will get to:

• Define and own Zillow's employee communications strategy — the framework, governance, and operating model that makes it consistent, scalable, and actually useful across a distributed workforce

• Partner directly with senior leaders to help them communicate with clarity and authenticity — ghostwriting, coaching, advising, and pushing back when something won't land

• Lead communications for Zillow's company all-hands and other large-scale internal moments — business updates, org changes, and policy shifts  in close coordination with Legal, HR, and Finance

• Build and scale a leadership communications program — developing the tools, frameworks, and coaching infrastructure that help senior leaders communicate with their teams consistently and confidently

• Establish channel strategy and governance across intranet, newsletters, Slack, video, and executive cascade — making sure every channel has a clear job and reaches the right people

• Build measurement practices that go beyond open rates — tracking whether communications are actually landing and driving understanding

• Spot gaps before they become problems and bring solutions, not just observations

• Explore how AI can make the team smarter and faster — and help define what that looks like for this function

• Lead and grow a small, high-performing team, setting the priorities and conditions that let people do their best work

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $212,100.00 - $338,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $201,500.00 - $321,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 12+ years in communications, with meaningful experience in internal or employee communications — you've been close enough to the strategy to have a real point of view on what good looks like

• 4+ years of experience leading people leaders 

• A strong, instinctive writer who can take a complex business decision and turn it into something employees actually want to read

• Someone who has worked directly with senior leaders on sensitive or nuanced messaging — and has earned their trust doing it

• Experienced navigating change communications — restructures, policy shifts, moments that require precision, empathy, and speed at the same time

• A builder at heart — excited by the idea of creating governance, measurement frameworks, and operating rhythms, not inheriting them

• A strong cross-functional partner, especially with People/HR, who knows how to align stakeholders and move work forward without a lot of noise

• Comfortable with ambiguity — you make good decisions with incomplete information and you adjust when things shift

• Hands-on by nature — you're willing to get into the work yourself, not just manage from a distance

• Bachelor's degree required; Journalism, Communications, or a related field preferred

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences

Preferred:

• Experience bringing AI tools into communications workflows — with a real point of view on how they make the function better

• Fluency with internal communications platforms — Slack, intranet, video, newsletters — and a thoughtful perspective on which channel does what job

• Background in a high-growth tech company, marketplace business, or similarly fast-paced environment where the communications function had to scale alongside the business

• A track record of helping leaders find their voice — so when employees read something, it actually sounds like the person who sent it

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.