Senior Onboarding Specialist

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in successfully adopting and optimising our software platform.

As a product expert and trusted advisor, you will guide businesses through every step of the implementation process—from technical setup to training—ensuring a seamless and impactful experience.

Key Responsibilities

• Understand client needs and design tailored solutions using Zenoti.
• Lead product demos, training sessions, and solution reviews with a strong business impact.
• Configure and optimize the platform according to each client’s specific workflows.
• Anticipate risks and ensure smooth project rollouts.
• Provide high-level technical support and troubleshoot customer issues efficiently.
• Work closely with internal teams to improve product features and integrations.
• Stay up to date with new Zenoti features and industry trends.
• Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.

What We're Looking For

• Fluency in both French and English (written and spoken).
• 4 to 8 years of experience in enterprise software implementation and support.
• Strong technical knowledge in APIs, cloud solutions, and data migration.
• Proven experience deploying software at scale and working with enterprise clients.
• Excellent communication, presentation, and client training skills.
• Ability to manage multiple projects and work across distributed teams.
• Strong analytical thinking and problem-solving skills.
• Bonus points for knowledge of HTML, JavaScript, JIRA, or experience in the wellness/spa industry.

Why Join Zenoti?

• Be part of a fast-growing, innovative company.
• Enjoy attractive salary and benefits.
• Grow your career in an international environment.
• Collaborate with a diverse, dynamic, and passionate team.

Ready to be part of Zenoti’s journey?
Apply now and join us in transforming the wellness industry with cutting-edge technology and meaningful impact.