Senior Software Engineer (Frontend)

Job Description

Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams work at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

This role is based in Pune and requires you to work from office at least 3 days a week.

What you could get to do every day:

• Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems.

• Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration.

• Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment.

• Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending.

• Following best practices in all our frameworks and tools.

• Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

• Actively participate in code reviews and design discussions

• Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.

• Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows

• Share the responsibility of maintaining the systems built by the team.

What we’d love you to have:

• 8 years of relevant industry experience with frontend software development and active experience with UX thought process

• Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs

• Experience developing complex single page apps with React or similar JavaScript MVC/MVP framework

• Hands on experience on AI tools like cursor, Github co pilot , ChatGPT, Claude code etc.

• A team-first collaborative attitude that thrives in a fast-moving agile development environment

• Be willing to learn new domains and technologies

• Excellent written and verbal communication skills

Bonus Skills:

• Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)

• Experience with an object oriented language like Ruby or Java 

• Experience with databases like MySQL 

• Experience with AWS stack (ie. Aurora RDS)

• Experience using Datadog or other log aggregation tools

• Expertise with instrumentation frameworks like Segment or Pendo

• Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.