Business Development Representative

Job Description

Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest-growing mid-market and Fortune 500 leaders?

Zendesk is hiring! Join the company that is defining the future:

As a 2025 Gartner Magic Quadrant Leader, Zendesk doesn't just build software for better customer service—we are leading the global CX transformation. Our platform empowers millions of users around the world to interact more directly and openly with their customers. We are looking for professionals who want to impact Zendesk's transformational future and help shape the next era of customer engagement.

What we look for:

• People not afraid to take a risk!

• Individuals that are passionate about SaaS, Customer Service & high-tech

• Self-starters with track records of success in their professional and personal or collegiate lives

Responsibilities:

• Generate new business opportunities to fuel the Zendesk AE pipeline.

• Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business

• Conduct high level conversations with Senior Executives in target accounts

• Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)

• Achieve or exceed monthly quotas of qualified opportunities

Requirements:

• Past experience in high-volume outbound sales prospecting

• Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements

• Ability to multi-task, prioritize, and balance time effectively

• Excellent written skills and naturally articulate

• 2-4 Years of Sales Experience

• Bachelor’s degree

• Shown success in meeting monthly targets

• Strong communication skills both in Portuguese and English

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.