Commercial Account Executive

At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection.

We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA, we want to hear from you!

 

The Impact: What You’ll Actually Do
As part of our Commercial team, you won't just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.

• Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.

• Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.

• Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.

• Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.

• Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

Who You Are (Skills & Mindset)
We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.

What You Bring:

• B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.

• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.

• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.

• Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.

• Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.

Bonus Points:

• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).

• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.