Senior Network Infrastructure Specialist

A little more about your role…

If you’re energized by continuously seeking improvement, optimizing deployed environments, and delivering real operational impact, then this role is for you.

Key Responsibilities    

• Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels.
• Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services.
• Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services.
• Ensuring that appropriate documentation is available and accurate.
• Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity.
• Creating, executing, and managing repeatable routines that proactively identify improvements.
• Conducting regular scheduled capacity planning/management activities.
• Developing and implementing plans to proactively remediate identified performance, health, or capacity issues.
• Auditing for standards compliance.
• Supporting activities for IT regulations and compliance.
• Enhancing and enforcing service transition processes that protect the stability of network operations.
• Planning for the execution of business continuity testing, reporting, and gap resolution.
• Supporting problem management to resolve recurring issues.
• Support the IT budget process by providing input and direction as it relates to infrastructure and services.
• Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions.
• Own & maintain the integrity of the network asset data across all IT platforms.
• Evaluating and improving the effectiveness of operational monitoring.

What we will be looking for you to demonstrate…     

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• Relevant and practical experience in a Network Operations, Network Improvement/Service Excellence role.
• Extensive in-depth knowledge of Network services and infrastructure.
• Vendor certifications not a requirement, proven practical experience preferred.
• Comfortable working collaboratively across a large, globally distributed enterprise IT environment.
• Experience of working within ITIL aligned Service Management organisation.
• Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN. 
• Experience in managing networks that encompass the following technologies is advantageous: 
  • Software-Defined-WAN (preferably HPE Aruba)
  • Cloud Networking (preferably Microsoft Azure)
  • Cloud-based Internet Security (preferably Zscaler Internet Access)
  • Unified Communications (preferably Microsoft Teams)
  • Remote Access Solutions (preferably Zscaler Private Access)
  • LAN switching (preferably Cisco)
  • Wireless LAN (preferably Cisco)
  • Next Generation Perimeter firewall technologies (preferably Palo Alto)
  • Application Delivery Controllers & Load Balancing (preferably F5 Networks)
  • Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
• Experience in Network Automation and DevOps practices is highly desirable.
• Proficiency with automation tools such as Terraform, Ansible, PowerShell, Python, GitHub/GitLab CI, Azure DevOps, ServiceNow, and event-driven automation services is highly desirable.
• Strong organizational skills, including prioritization, time management, and multi-tasking.
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.