Technical Enablement Lead- Primtech North America (PNoA)

This Opportunity

In this role, you will partner directly with clients to implement cutting-edge engineering software solutions, guiding them from initial onboarding through full adoption. You’ll combine deep technical modeling expertise with consulting, training, and problem-solving to help utilities and engineering teams modernize workflows, improve quality, and accelerate project delivery. This is a highly visible, client-facing role where you will influence how digital delivery is deployed across projects while shaping best practices in BIM-enabled substation design.

About Primtech North America (pNoA)
Primtech North America (pNoA) is a joint venture established to accelerate the adoption of modern, database-driven substation design and digitalization solutions across North America. pNoA supports utilities and engineering partners through a combined motion of software enablement and high-value services (training, implementation, digitalization, and advisory) to improve project outcomes and lifecycle asset intelligence.

Your Impact

• Client Implementation & Consulting
  • Provide implementation consulting services to external clients, guiding them through software onboarding, configuration, workflows, and best practices.
  • Support clients in adopting and integrating Primtech and OSR+Pro into their engineering and operational processes.
  • Serve as a trusted technical advisor during implementation phases, identifying client needs and recommending practical, scalable solutions.
  • Collaborate with internal teams to ensure implementations align with product capabilities and client expectations.
• Training, Mentoring & Knowledge Transfer
  • Deliver basic and intermediate training to new users at external client organizations, including structured onboarding sessions and follow-up support.
  • Mentor new users by answering questions related to training content, workflows, and software functionality.
  • Review and verify basic training completion, ensuring users meet required proficiency standards and issue certifications.
  • Contribute to the continuous improvement of training materials, documentation, and knowledge  resources based on user feedback and support trends.
• Technical Modeling & Review
  • Model parts and components in primtech and perform quality reviews to ensure accuracy, compliance, and alignment with best practices.
  • Model stations and station layouts using OSR+Pro and review station models for technical accuracy and constructability.
  • Provide feedback and guidance to users on modeling standards, optimization opportunities, and error resolution.
• Technical Support
  • Provide technical support to external users, troubleshooting software issues, answering technical questions, and resolving user-reported problems.
  • Escalate complex issues as needed while maintaining ownership and communication through resolution.
  • Track recurring issues and contribute insights to improve product usability, training effectiveness, and support processes.
• Sales Enablement & Business Support
  • Support occasional sales demonstrations, presenting software capabilities and workflows to prospective clients.
  • Assist with estimating efforts related to OSR+Pro and primtech, providing technical input to support proposals and project scoping.
  • Participate in conferences, tradeshows, and industry events as needed, representing the organization and demonstrating technical expertise.
• Software Testing & Continuous Improvement
  • Participate in occasional testing of new software functionality, validating features, identifying defects, and providing structured feedback to development teams.
  • Support user acceptance testing efforts by evaluating functionality against real-world use cases and client needs.
  • Contribute to improving internal processes related to implementation, training, and support.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.
• Perform additional responsibilities as required by business needs.

Who You Are

Required Qualifications

• Bachelor’s Degree in closely related discipline (or equivalent experience.)
• 7 to 10 years of relevant post-education experience working with 3D CAD or BIM applications in the electrical industry.
• At least 3 years of experience in substation design, including physical layout of equipment and creation of physical design packages for construction.
• Proficiency in AutoCAD basic tools and processes
• Demonstrated experience supporting or implementing BIM or engineering software solutions for external clients or internal project teams.
• Strong understanding of engineering workflows, modeling standards, and quality control processes.
• Proven ability to train, mentor, and support users, translating technical concepts into clear, practical guidance.
•  Excellent communication skills with the ability to work directly with clients, sales teams, and internal technical staff.
• Ability to manage multiple tasks simultaneously and work effectively in a client-facing environment. 
• Willingness and ability to travel occasionally for client engagements, conferences, or tradeshows.
• Act as Technical Solutions Manager backup
   

Preferred Qualifications 

• Experience with primtech 3d and primtech DT.
• Prior experience providing implementation consulting, technical support, technical solutions management or software training.
• Exposure to software testing, user acceptance testing (UAT), or quality assurance activities.
• Experience supporting sales demos, estimates, or proposal efforts in a technical capacity.