Sr. Associate Technical Support Engineer - Paradox (10am-7pm)

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

About the Team
Come join the Paradox team at Workday!

Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.

About the Role

About You

Basic Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).

• 2+ years in technical support or a similar role.

• 1 + years of experience validating XML, JSON, and CSV formats for syntax and encoding errors.

• 1 + years of experience with JIRA, Microsoft Office, and Visual Studio Code.

• 1 + years of experience focusing on data-driven decision-making.

Other Qualifications

• Skilled in JPath and JMESPath for building and transforming high-volume job feed integrations.

• Exceptional written, verbal, and asynchronous communication skills.

• Proficiency in writing complex SQL queries to analyze relational databases and identify discrepancies in reported cases.

• Experience using Postman or Bruno to construct RESTful API calls.

• Experience with AWS (Athena/S3), Datadog, Twilio, Sendgrid, Github, or Salesforce.

• Familiarity with AI troubleshooting tools and LLM observability platforms.

• Strong technical troubleshooting skills with the ability to investigate, diagnose, and deliver solutions for complex account configurations and production issues.

• Proven excellence in customer support, acting as a trusted advisor to deliver time-sensitive, business-critical solutions.

• Ability to manage prioritization by effectively balancing immediate and long-term needs while understanding when to escalate critical issues.

• Commitment to teamwork and collaboration, including supporting colleagues, sharing knowledge, and partnering with Product and Development teams.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!