Senior Retail Account Manager

What you’ll be doing

We are looking for a highly motivated and data driven Senior Retail Account Manager to join our growing team. 

As a Senior Retail Account Manager you’ll play a key role in maximizing our partners performance on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams. 

Day-to-day in this role you’ll:

1. Strategic Account Ownership

• Own and grow a portfolio of strategic retail partners;
• Drive revenue, profitability, assortment growth, and operational excellence across assigned accounts;
• Build long-term partnerships with senior stakeholders and decision-makers;
• Lead contract renewals, commercial negotiations, and partnership expansion discussions;

2. Commercial Growth & Portfolio Development

• Drive initiatives that improve assortment quality, availability, pricing competitiveness, and customer experience;
• Lead discussions around advertising, promotional campaigns, subscription products, and new commercial opportunities;

3. Data-Driven Performance Management

• Own business reviews and performance reporting for strategic partners;
• Monitor key commercial KPIs and proactively identify risks and opportunities;

4. Cross-Functional Leadership

• Coordinate initiatives across Operations, Marketing, Product, Finance, and Strategy teams;
• Lead complex partner projects requiring cross-functional execution.
• Escalate and resolve strategic partner issues impacting growth or customer experience;

5. Coaching & Functional Leadership

• Mentor junior Account Managers and Key Account Managers.
• Contribute to process improvements and account management standards.
• Act as a role model for commercial excellence and stakeholder management.

Our humble expectations

• 5+ years of experience in account management, retail operations; experience in e-commerce or marketplace is a plus;
• Proven track record in driving commercial growth and optimizing performance within retail or partner management environments;
• Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships;
• Strategic commercial mindset with the ability to build crisp, data-driven business cases and translate complex insights into actionable decisions;
• Mastery in navigating relationships at all organizational levels, fostering alignment and championing seamless collaboration between internal and external stakeholders.
• Excellent communication skills, fluency in English (C1);

What we offer

• A fast-growing company with lots of career opportunities, both locally and internationally;
• Medical subscription – Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders.

Next steps

If you're ready to learn, contribute, and grow within a collaborative environment, we’d love to hear from you!