Merchant Services Associate

At Wolt, you can grow your career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Merchant Operations teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll:

• Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
• Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks
• Support partner business growth by analyzing and sharing data insights
• Manage and update partner menus and visuals to ensure alignment with the Wolt brand
• Assist the Development team with urgent cases as needed
• Share best practices across the team to improve processes and support

Our humble expectations 

• Have the charm, empathy and honesty to build strong relationships.
• Are used to high-performance, high-expectation cultures.
• Take a hands-on, proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English and French.
• Are entrepreneurial, innovative, and good at solving problems.
• Can adapt quickly in a rapidly changing market.
• Have around 1 year of customer support or partner operations experience.

What we offer

• An opportunity to work in a fast-growing tech company with a startup mindset
• The chance to make a significant impact on the growth and success of our restaurant partners.
• A supportive and inclusive team culture that values innovation and continuous improvement.
• Opportunities for personal and professional development within a global organization.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙