Procurement Operations Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As the Procurement Operations Manager at Wise, you will not just be managing the procurement process + system; you will also be involved with building the architecture of our procurement infrastructure. You will be a key contributor in Wise’s end-to-end source-to-pay (S2P) transformation, deploying procurement processes, and establishing governance that balances compliance with agility. Alongside this strategic build, you will own the day-to-day BAU Procurement operations—ensuring the smooth execution of daily PR/PO lifecycles, resolving system bottlenecks, and maintaining high data integrity to support the business uninterrupted. This role requires a blend of strategic building and hands-on execution. 

Key Responsibilities

1. Procurement Operations 

• Manage the E2E processes on our Procurement/TPM tool “Omnea” and identify + resolve bottlenecks and/or bugs. 

• Own vendor master data integrity, vendor onboarding, and the purchase order (PO) approval workflow.

• Act as Procurement’s  system administrator and super-user for our Procurement/TPM tool “Omnea”, owning all Procurement processes within the system & ensuring seamless integrations with ERP (BC) and AP system (Medius).

• Drive the Wise Procurement Standards, ensuring all buying activities follow the correct buying channels and treatment strategies.

• Build dashboards and reporting mechanisms to track key operational metrics, pipeline visibility, and contract renewal schedules and enable the Category Management team.

• Manage and optimise global buying channels (e.g., punch-outs, hosted catalogs, P-Cards, and purchase orders) to ensure intuitive user experiences and high compliance.

• Tail Spend Management: Develop and execute strategies to actively manage and reduce tail spend, vendor consolidation and moving ad-hoc spend into structured buying channels - negotiating where applicable. 

• Author and maintain comprehensive, Procurement standard operating procedures (SOPs), process and governance documentation to comply with internal controls and external audit requirements.

2. Process & Infrastructure Design 

• Manage change management initiatives associated with new procurement processes, policies, or technology rollouts, ensuring high adoption across internal stakeholders and external suppliers.

• Create clear, UX friendly procurement processes and playbooks that ensure compliance whilst balancing agility and speed.

• Design and deploy a comprehensive matrix of corporate buying channels (including punch-outs, hosted catalogs and guided buying pathways). Ensure these channels are UX friendly, intuitively structured to automatically route spend to Wise’s preferred suppliers to minimize maverick buying, and maximize touchless processing across the organization.

3. Vendor Risk & Compliance 

• In partnership with Third Party Risk and key SMEs, ensure our Procurement process operates within a robust Third-Party Risk Management (TPRM) framework suitable for a regulated financial entity.

• Ensure all operational procurement activities align with financial regulations (e.g., SOX, SOC2, FCA, GDPR, DORA, where applicable).

• Manage the operational lifecycle of critical vendors, tracking SLAs, performance, and compliance metrics.

• Procurement Controls Management: Design, implement, and monitor procurement operational controls, conducting regular self-assessments to detect and remediate control gaps prior to formal audits.

• Compliance Automation: Partner with TPRM and TPM Tech to automate compliance checks within the S2P process to minimize human error and manual overheads.

4. Stakeholder Enablement & Culture

• Act as the primary bridge between key stakeholders involved in the S2P process e.g Finance, Legal, InfoSec, and budget holders.

• Train the organization on how to buy goods and services efficiently, shifting the perception of procurement from a "blocker" to an enabler.

Qualifications

Experience & Qualifications

• Procurement Operations Background: 4+ years of procurement operations experience, ideally within a fast-paced Fintech, Banking, SaaS, or technology industry.

• S2P Expertise: Technical understanding of process and proven experience working with major S2P platforms (e.g. Zip, Coupa, SAP) and a strong understanding of modern procurement technology architectures.

• Finance Acumen: Finance knowledge and acumen, able to work closely with the Finance and Accounts Payable teams on S2P processes including budget controls, general ledger (GL) coding, payment terms management, and assist in streamlining the end-to-end invoice-to-pay reconciliation process.

• Greenfield Exposure: Experience being part of a procurement transformation or building a procurement operation is highly desirable.

• Systems Expert: Deep hands-on experience implementing or heavily managing modern e-Procurement/S2P platforms (e.g., Omena, Zip, Coupa, Zip, Business Central).

• Data-Driven Mindset: Proficiency in data analytics to turn raw data into actionable insights; conduct deep-dive business analysis on procurement data to identify spend patterns, compliance gaps, and operational inefficiencies, using data to empower Category Management teams to build robust procurement strategies, unlock cost-saving opportunities, and shift the organization toward proactive, data-driven decision-making.

Soft Skills & Mindset

• Customer-Centricity: A user-first mindset that views internal employees as "customers"; the ability to listen to user frustrations with procurement tools and translate them into smoother, more intuitive processes.

• The "Builder" Mindset: You are comfortable building out processes and operationalise for BAU.

• Communication: Excellent communication and interpersonal skills, with the ability to translate complex procurement processes into simple, user-friendly concepts for non-procurement stakeholders.

• Problem Solver: You don't just identify process bottlenecks; you automate them away.

• End-to-End Ownership: A proactive, self-sufficient mindset, takes complete ownership of problems and drives them through to resolution without requiring constant direction. Demonstrates a strong bias for action, the resourcefulness to navigate roadblocks independently, and the accountability to see operational initiatives through from concept to end-to-end execution.

Additional Information

Salary - 3,700 to 4,400 EUR gross monthly (+RSU's)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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