Trainer

About the Role

Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to maintain our operations in London, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs at London market. Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 training sessions.

Acting as the voice of the chauffeur, the Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London.

Responsibilities

• Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team.
• Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings and quality checks
• Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.

Requirements

• Passion for engaging facilitation & training others.
• 2+ years of experience in delivering group training
• Successful track record of delivering engaging training with an emphasis on meeting exacting standards that will be valued by customers.
• Working knowledge of Google Slides/PowerPoint for using training materials.
• Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry
• Passion for developing others and bringing out the best in people
• Exceptional communication skills, both verbal and written.
• Passion for luxury vehicles and a knowledge of their specifications is a plus

What we Offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive Salary and quarterly KPI-based bonus
• Private medical and dental insurance
• Life and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend