Readmissions Counselor- Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 205

Pay Range: $20.96 - $30.43

Job Description

The Admissions team works closely with students via phone and email who have secured a start date, and who require payment method and program specific requirement assistance. To do this the Admissions Specialist works closely with Enrollment Specialists, Financial Services, Faculty, Office of Admissions, and Transcript Evaluators. They ensure that all program, transcript and financial and other requirements have been met before cleared decision on all clearing students in preparation for enrolling them into WGU. They ensure that all program, transcript and financial and other requirements have been met before cleared decision on all clearing students in preparation for enrolling them into WGU.

 

What You'll Do:

• Responsible for processing, accuracy, and quality control for student applications and files.

• Partners with Enrollment Department to assist students in clearing requirements.

• Provide information for students regarding the admissions process and clearing for their start date and Orientation.

• Communicate to management system errors and incomplete data

• Maintain communication cross-departmentally in order to facilitate a positive experience for students.

• Performs other related duties as assigned by Admissions Leadership

• Dependent on assignment: metrics and goals are discussed, set and achieved based on established benchmarks.

• Able to work on diverse and moderately complex matters independently.

• Able to receive general direction from supervisor and adapt to new environments quickly.

Knowledge, Skill and Abilities You'll Need to Be Successful:

• Strong written communication and verbal language skills with demonstrated human relation skills.

• Understands interdepartmental relationships

• Provides excellent customer service and a friendly tone to students and colleagues

• Work professionally with other departments

• Emulates a culture of caring and inclusion in the team & between departments

• Basic mathematical skills.

• Strong critical thinking and reasoning ability.

• Desire to work in a team environment

• Computer confidence with MS apps and CRMs

• Proactive leadership style.

• Attention to detail in all aspects of role

What You'll Bring (Minimum Requirements):

• High school diploma or equivalent

• Requires a minimum of 3 years of experience.

• Requires basic knowledge of standards and processes within a narrow scope of work.

• May require vocational or technical education in addition to prior work experience.

Bonus Points for (Preferred Qualifications):

• Bachelor’s Degree

• Prior experience in enrollment or admissions.

• Prior experience in a call center environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

What to Expect:

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call

• Hiring team interview

Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel:
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.