Resource Generalist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 303

Pay Range: $21.77 - $32.64

Job Description

The subject matter expert (SME) resource manager oversees the recruiting, hiring, on-boarding, and management of SMEs. The resource manager will apply proven skills to analyze, problem solve, identify, communicate, organize, and manage SME participation in projects related to program development. This individual collaborates with external and internal stakeholders to effectively and professionally manage SME resources.

 

Essential Functions and Responsibilities:

1. Recruits external and internal SMEs for development projects according to established qualification specifications
2. Manages SME participation in development projects
3. Maintains efficient communication with SME and stakeholders
4. Acts as liaison between university staff and SMEs
5. Processes and manages all required WGU documents for contracted SMEs
6. Confirms and processes compensation for SME participation in development projects
7. Processes and manages feedback for SME participation in development projects
8. Manages logistics for SME participation in development projects as needed
9. Fulfills other duties as assigned

Knowledge, Skill and Abilities

• Able to apply broad work experience and knowledge when analyzing complex problems. Able to consistently identify critical elements, variables, and alternatives to develop solutions.
• Able to manage multiple projects with shifting timelines and many executional details.
• Able to organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to communicate clearly and courteously with stakeholders regarding decisions, actions, and problems. Able to apply business acumen and collaborative skills when resolving problems.
• Able to manage medium to large scale projects using standard project and program management methodologies.
• Problem Solving Skills: Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important.
• Interpersonal Skills: Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure.
• Accuracy: Draws on factual information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions.
• Adaptability: Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
• Reliability: Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity.
• Attitude: Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
• Initiative: Self-directs with a strong bias for action; leads the way in improvement of performance or processes; displays keen interest in students and organization.
 

Minimum Qualifications:
• Bachelor’s degree in a discipline related to functional work OR 3–5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
• Online education, especially assessment in online education
• Project management experience preferred
• Recruitment or HR experience is a plus

Preferred Qualifications:
Working Conditions

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.