Manager, Instruction Faculty - BSNU

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 605

Pay Range: $75,900.00 - $125,300.00

Job Description

The Manager, Instruction Faculty Serves as a student, program, and curriculum expert who drives continuous improvement processes. They work to ensure student and employee success. In addition to their daily administrative responsibilities, the manager leads and supervises a faculty team and is responsible for its members' professional development and performance.

The Manager, Instruction Faculty, acts as a member of WGU's academic leadership team and works closely with team members to understand and inform university policies and procedures. In addition, they develop and conduct team- and program-specific course faculty training programs, collaborating with others to achieve efficiency while ensuring quality and consistency.

The Manager, Instruction Faculty is available and accountable to members of their team and is responsible for the success of its members. The manager demonstrates WGU's "students-first" culture and leads their team of Instructors by example. They establish clear performance expectations and manages assigned instructor performance consistent with university goals and job requirements. Additionally, the program manager effectively performs the duties of a faculty member when serving assigned students.

 

Essential Functions and Responsibilities:
Establishes clear performance expectations for and with input from assigned Instructor.
Manages instructor performance to achieve VSAT, pacing, non-attempt rate, pass rate, OTP, retention, and student satisfaction goals.
Conducts instructor performance reviews and manages performance improvement plans.
Develops and leads the team- and program-specific training initiatives.
Catalyst for team morale. Ensures that instructors are connected and engaged with each other.
Leads team meetings and designs and leads training meetings.
Effectively serves both assigned students and assigned instructors.
Provides direct, comprehensive guidance to assigned students and assigned instructors.
Maintains appropriate documentation of all student- and employee-related transactions.
Manages students’ academic progress according to university policies.
Maintains regular communication with students according to university protocol.
Uses the telephone and email extensively throughout the day.
Understands WGU degree programs, policies, and procedures.
Provides accurate information and high-quality customer service at all times.
Participates in department planning, hiring, and training initiatives, as a member of the Faculty Leadership Team
Collaborates with product management, assessment, academic services, enrollment, educational technology, and other WGU department leaders to provide students a personal, flexible, and seamless education experience.
Develops and implements effective communication strategies to impact the student experience positively
Collaborates with department leaders to make hiring and promotion recommendations
Ensures that strategic plans are executed, and results are analyzed for the future direction
Designs and implements initiatives, take ownership of assigned deliverables, and applies strong leadership skills to improve student success rates.
Builds and leads a high-performing, cross-functional team
Develops strategic and effective working relationships with key WGU stakeholders
Performs other related duties as assigned.

Knowledge, Skill and Abilities:
Understanding and appreciation of a competency-based education model
Experience leading teams focused on student support and instruction
Documented use of technology based educational delivery systems
Demonstrated ability to work with struggling or at-risk students
Demonstrated ability to function in a leadership and guiding role that enhances student achievement toward educational goals in a competency-based learning environment
Track record for effective coaching and communication skills with a widely diverse student population
Track records for effective communication and collaboration with a diverse professional population of WGU colleagues, partners, and stakeholder professional integrity that represent the educational standards within higher education
Strong leadership skills
Ability to inspire and engage team members
Experience leading change while increasing specific, measurable results
Team player able to collaborate with leaders and experts at all levels
Must be comfortable with collecting, analyzing, and using quantitative information to implement change
Thrives in a dynamic, innovative work environment
Strong verbal and written communication skills
Ability to present information clearly, concisely, and accurately
Technologically competent with online teaching tools, video conferencing tools, and MS Office suite
Comfortable working in a pay for performance environment
Leads ongoing team- and program-specific training in a distributed (in-office & remote employees) environment.

Competencies:
Organizational Impact:
Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
Assigns and distributes work.
Compiles data to prepare budgets.
Problem Solving and Decision Making:
Responsible for making moderate improvements of processes or systems to enhance performance of the job area.
Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.
Communication and Influence:
Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters.
Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.
Leadership and Talent Management:
Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
May complete assignments that are technical in manner in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

• Advanced Nursing degree and all applicable licenses or certifications.

• Unencumbered compact/multistate RN licensure or single state license in state of residence (if non-compact state) with additional licenses in WA, TN, and other states as required.

• 2 years of leadership experience in an Undergraduate Nursing program, including demonstrated experience leading faculty or teams and conducting individual performance management.

• Advanced level knowledge and skills within the Nursing Instruction field with understanding of the impact of work on other areas of WGU.

• Up to 20% travel is required of this role

Preferred Qualifications:

• Terminal degree in Nursing.

• Coaching Certification.

• Change Management certification and/or experience.

• 5 years leadership experience in higher education, publishing, editing or related field.

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.