Project Manager IV, Transformation

Essential Functions and Responsibilities:  

• Responsible for planning, organizing, monitoring, and managing all phases of business transformation projects.  

• Responsible for establishing and maintaining professional working relations and communication with customers, project sponsors, service providers, and outside contacts.  

• Responsible for maintaining effective communication and coordination within project team.  

• Leadership of business architecture mapping and future state planning workshops with business process and EdTech (Information Technology) owners to design the roadmap for transformation.   

• Plans, coordinates, and delivers one or more business transformation projects/programs across WGU.  

• Secures commitments from different stakeholders to deliver the project to plan.  

• Defines priorities and ensures alignment across all other transformation projects where interdependencies apply.  

• Builds a project/program team from different capabilities and functional areas.  

• Delivers  financial and quality commitments according to the strategic plan.  

• Ensures smooth deployment of process and EdTech (Information Technology) solutions in the colleges and practices across the university.  

• Reports project/program status & risk regularly to the stakeholders, users, and leadership team.  

• Key deliverables of each business transformation project include:  standardized & optimized business processes, training materials and documentation, role descriptions, impact assessments for implementation, transformation communication plan and materials, EdTech solutions, data migration strategies, quality assurance plans, risk management plans, and performance metric/dashboard tracking.   

• Collaborates with other professionals both inside and outside of the university to promote a positive, student-obsessed atmosphere.  

• Consistently exhibits WGU’s Leadership Principles.  

• Responds with urgency to organization needs and exhibits excellent judgment to deliver results.   

• Performs other related duties as assigned. 

Knowledge, Skill and Abilities: 

• Excellent leadership and project management skills.  

• Works well in a team environment.  

•  Ability to influence change and motivate others.  

• Strong oral and written communications abilities.  

• Solid technical and problem-solving skills.  

• Ability to plan and meet schedules.  

• Ability to use all related computer equipment and applications  

• Understanding of Business Process Architecture Mapping.  

Competencies:   

Organizational Impact: 

• Responsible for implementing initiatives and projects established by university or department leadership; establishes operational plans for department, function, or office with short-term impact on results. ​ 

• May deliver input into new processes, standards, or plans that impact overall university or department results. 

Problem Solving & Decision Making: 

• Leverages a systems-thinking approach for improving existing processes and systems within the department using significant conceptualizing, reasoning, and interpretation.​ 

• Problems and issues faced are numerous, difficult, and require detailed information gathering and analysis. Typically affect multiple areas or specialties. Problems and issues span a wide range of challenging and unique situations.  

Communication & Influence: 

• Collaborates cross-functionally with parties within and outside of the department and may occasionally communicate with external parties. ​ 

• May influence others to accept the job area’s views, practices, concepts, and approaches and conduct briefings with leaders within the University or department.  

Leadership & Talent Management 

• Responsible for providing guidance, coaching, and training to other employees in the department, Function, or Office. ​ 

• Provides direction to project team members, including feedback on performance.​ 

• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU. 

Job Qualifications: 

Minimum Qualifications: 

• A Bachelor Degree in Engineering, Quality, Computer Science/Software/Information Management, or Business Management. Education must be from an accredited institution. Education is verified.  

• Minimum 8 years’ professional experience in a role that required extensive Project/Change Management skills in a large and distributed organization (5000+ employees).  

• Excellent understanding of Change Management theory/techniques, and implementation into a project plan.  

• Excellent understanding and skills in the change management process.   

• Minimum of 8 years of progressive project management & business transformation experience.  

• Project Management qualification (PMP) or equivalent.  

• Professional experience in strategic planning, risk management.  

• Proficiency in project management software tools.  

Preferred Qualifications: 

• May have broad knowledge of project management. 

• Black Belt or Master Black Best certification  

• Lean Silver or Gold certification  

• Experience working with SalesForce software  

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times. 

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job.  Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.