HR Service Delivery Associate Manager

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking an HR Service Delivery Associate Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Supervise entry-to-mid level HR Service Delivery team members to ensure timely completion, quality, and compliance of HR Service Delivery tasks in accordance with established service level agreements; products or processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

• Identify opportunities for process improvement and risk control development in low complexity functions

• Supervise moderately complex service delivery tasks that may include identifying problems and monitoring metrics to measure and improve quality and service level agreements

• Participate in process improvement and risk control initiatives and escalates issues to senior management

• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of functional area management leveraging interpretation of policies, procedures, and compliance requirements

• Collaborate with and consult with peers, colleagues, and mid-level managers; interact directly with internal customers

• Manage allocation of people and financial resources for aligned department or business group

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

Desired Qualifications:

• Candidate must be a graduate of a bachelor's degree or higher

• Candidate must have 4+ years of solid experience in HR Operations, HR Shared Services, Employee Services, or Contact Center Operations, with a minimum of 1+ years in a supervisory or leadership role.

• Experience managing teams supporting HR processes through multiple channels (phone, chat, email, case management, or self-service platforms)

• Strong knowledge of HR service delivery processes, employee lifecycle transactions, payroll, benefits, leave administration, and HR case management

• Experience using HR systems and service platforms such as Workday, ServiceNow, CRM Tools, or similar technologies

• Strong analytical, problem-solving, and decision-making skills with the ability to identify trends, improve processes, and manage operational risks

• Demonstrated ability to manage performance, coach employees, conduct quality reviews, and develop team capabilities

• Excellent stakeholder management, communication, and influencing skills with the ability to collaborate across all organizational levels

• Experience managing service level agreements (SLAs), key performance indicators (KPIs), quality metrics, and operational reporting

• Amenable to work on shifting schedules supporting global operations and selected PH/US holidays

Posting End Date: 

30 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.