Associate Customer Service Representative Everyday Banking | Military Boots to Banking - Veteran Initiative

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About this role: 

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In this role you will: 

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment 

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems 

• Regularly receive direction from supervisor and escalate questions and issues to more senior employees 

• Interact with team on basic information, plus internal or external customers 

Required Qualifications: 

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications: 

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.

• Military experience with tracking information in multiple computer systems with high level of accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force.

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues 

• Ability to execute in a fast paced, high demand, metric driven call center environment 

• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy 

• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information 

• Knowledge, understanding and experience of internet, mobile, and social media technology 

Job Expectations: 

• Must be able to attend full duration of required training period​ 

• This position is not eligible for Visa sponsorship​ 

• Ability to work additional hours as needed ​ 

• Schedule may be eligible for a shift differential under the terms of the shift differential policy 

• Must work on-site at the location posted 

Training Schedule:

• Training class will start 10/19/26 and will be for 7 weeks, 8:30am - 5:00pm Monday-Friday. Work schedule after training will be provided prior to start date.

• We’re open from Sunday - Saturday, 6:00 am – 12:00am (EST).

• Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Job Location:

• 7711 Plantation Rd Roanoke VA 24019

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