Systems Operations Engineer - L2 Production Support

About this role:

Wells Fargo is seeking a Systems Operations Engineer.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
• Oversee and ensure nightly batch completes within agreed business SLAs.
• Fixing the production issues to have zero business impact and ensuring that the SLAs are being met.
• Following documented escalation procedures.
• Performing application health checks and ensuring that all applications are green before the start of business.
• Documenting known production incidents into knowledge base.
• Release co-ordination with stakeholders to ensure smooth deployment into production.
• Provide UAT or lower environment support as per project requirement.
• Participate in BCP/DR activity to ensure BCP readiness of production environment.

Job Expectations:

• Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bachelor/master's degree with Experience in Application Production Support background.
• Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
• Good understanding of ITIL concepts like - Incident, Problem and change management.
• Ability to communicate clearly and concisely to stakeholders.
• Batch Monitoring and email queue support.
• Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired.
• Good understanding and experience on cloud support - PCF & Azure
• Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
• Shift Time 05:30 AM IST – 2:30 PM IST and 13:30 PM IST – 22:30 PM IST (We work in two shifts and there is no night shift) and general shifts as needed.
• Flexible working in shifts on rotational basis

Posting End Date: 

9 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.