Teller Urbandale

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About this role:

Wells Fargo is seeking a Teller to join our National Branch Network. In this front line, customer focused role, you will support customers’ everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. As a primary point of contact for customers, you represent the branch through strong service, attention to detail, and genuine care.

As a Teller, you will build foundational banking skills while learning about customers’ needs and introducing them to helpful products, services, and digital tools. You will identify opportunities to support customers and connect them to the right banker for more detailed product conversations. You will work closely with branch teammates to keep daily operations running smoothly and deliver a consistent, high-quality customer experience. This role offers meaningful exposure to retail banking and serves as an excellent starting point for long-term growth and career mobility, supported by Wells Fargo’s training, coaching, and team-based culture.

In this role you will:

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.

• Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.

• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.

• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.

• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.

• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.

• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.

• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.

• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.

• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.

• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.

• Proven cash-handling experience

• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.

• Professional, integrity-driven approach focused on building trust through reliable service.

• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.

• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.

• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.

• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.

• Ability to resolve routine customer concerns with sound judgment and professionalism.

Job Expectations:

• Ability to work a schedule that will include Saturdays

• This position is not eligible for Visa sponsorship

Posting Location:

• 8301 Douglas Ave, Urbandale, IA 50322

Posting End Date: 

3 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.