Mortgage Lending Operations Manager

About this role:

Wells Fargo is seeking a Lending Operations Manager to lead a team supporting US Mortgage Closing processes within Home Lending Operations. This role is responsible for managing day-to-day operations, driving performance and employee development, ensuring compliance with regulatory and operational requirements, and partnering with key stakeholders to achieve business objectives.

In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities

• Engage stakeholders and internal partners associated with the Lending Operations functional area

• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area

• Participate in the formulation and implementation of new and revised systems, policies, and guidelines

• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies

• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met

• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management

• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

Desired Qualifications:

• 5+ years of overall US Mortgage experience, with strong knowledge of mortgage operations and closing processes.
• Strong understanding of US Mortgage regulations and requirements, including TRID (TILA-RESPA Integrated Disclosure) regulations.
• Proven experience managing US Mortgage Closing processes.
• Experience leading teams within Financial Services Operations, including Mortgage Closing, Underwriting, Quality Assurance, or Customer Contact/Telecommunication functions.
• Proficiency in Microsoft Office applications, with the ability to analyze and interpret operational data and performance metrics.
• Demonstrated ability to provide effective oversight of pipeline management activities and establish strong operating routines.
• Strong leadership, stakeholder management, problem-solving, and decision-making skills.
• An equivalent combination of work experience, training, and education may be considered.

Job Expectations:

• Must be amenable to working onsite in McKinley Hill, BGC, Taguig City.

• Must be amenable to a permanent night shift schedule, with shift start times typically ranging between 8:00 PM and 1:00 AM.

• This role follows a fixed weekends off schedule and observes the US holiday calendar.

• Excellent verbal and written communication skills.

• Ability to proactively engage with internal bank stakeholders, third parties, and settlement agents via telephone to gather required information and documentation, clarify details, and resolve mortgage closing conditions.

• Ability to conduct clear, customer-focused telephone conversations to explain underwriting decisions, documentation requirements, and next steps in the mortgage process.

• Experience handling both inbound and outbound calls while maintaining a high level of responsiveness and ensuring timely follow-up.

• Strong active listening skills, with the ability to accurately capture information and effectively address concerns.

• Ability to maintain accurate call logs and document key discussion points and outcomes of telephone conversations for audit and compliance purposes.

• Manage and develop one or more specialized customer service and operations teams within the Operations organization.

• Develop strategies to improve staffing processes and ensure US Mortgage Closing functions meet regulatory, risk management, and compliance requirements.

• Partner with stakeholders and internal business partners to support operational objectives and customer service goals.

• Independently manage moderately complex issues, projects, and operational challenges.

• Identify opportunities for process improvements and risk control enhancements, escalating issues as appropriate.

• Provide training, coaching, performance management, and development opportunities for team members.

• Make decisions and resolve issues related to resources, operational objectives, and day-to-day business activities.

• Interpret, implement, and develop operational policies and procedures within the scope of responsibility.

• Manage budget and financial performance for the assigned function.

• Collaborate with and influence professionals and leaders across multiple levels of the organization.

• Lead teams in achieving operational, service, quality, and compliance objectives.

• Manage the allocation of people and financial resources to support business priorities.

• Mentor and develop direct reports and participate in talent acquisition activities.

• Supervise mortgage closing processes to ensure timely completion, quality execution, and compliance with established requirements.

• Demonstrate knowledge of mortgage closing activities, including Closing Disclosure (CD), TRID regulations, payoff calculations, homeowners insurance, vesting requirements, state-specific signature requirements, and tax and homeowners insurance (HOI) payments.

Posting End Date: 

10 Sep 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.