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Senior Manager Change Management - Merchant Services
Wells FargoCHARLOTTE, NC; IRVING, TXSenior7+ years
Apply About this role:
Wells Fargo is seeking a Senior Manager Change Management to support the Merchant Services organization. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Lead and develop a team of change implementation consultants and managers to deliver complex, cross-functional initiatives with strong execution discipline, clear accountability, and measurable business outcomes.
Partner across business, operations, technology, risk, compliance, legal, and audit to drive enterprise change in a highly regulated environment.
Translate strategic priorities, regulatory commitments, and control requirements into executable implementation plans, governance routines, and sustainable operating models.
Analyze data, metrics, and trends to identify implementation risks, capacity constraints, dependencies, and opportunities for process improvement.
Establish and execute change governance, escalation, and decision frameworks to support timely delivery of commitments and issue resolution.
Interpret and help operationalize policies, procedures, and enterprise standards related to change implementation, risk management, and controls.
Influence senior leaders and stakeholders through concise, leadership-ready communication, transparent status reporting, and well-supported recommendations.
Manage allocation of people, priorities, and financial resources across competing initiatives to balance delivery, risk, and business readiness.
Build an inclusive, high-performing team culture focused on talent development, continuous improvement, and adaptability in a changing business environment.
Need to own and manage control functions for the change management functions.
Required Qualifications:
7+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
3+ years of management or leadership experience.
Desired Qualifications:
Knowledge of payments, merchant services, or other large-scale banking operations.
Experience leading enterprise-wide transformation, regulatory, or remediation initiatives in a complex financial services environment.
Strong knowledge of change management, implementation governance, and adoption strategies within a risk and controls framework.
Demonstrated ability to operate effectively in a highly regulated environment with strong understanding of operational risk, compliance, audit, and control expectations.
Strong executive communication and presence, with the ability to simplify complex issues, guide tradeoff discussions, and influence decisions across senior stakeholders.
Experience building implementation roadmaps, prioritization frameworks, and governance routines for large, cross-functional portfolios.
Strong analytical skills with experience using data, metrics, and reporting to inform decisions, monitor progress, and identify emerging risks or dependencies.
Ability to partner effectively across business, technology, operations, risk, compliance, legal, and finance in a matrixed organization.
Experience leading teams through ambiguity, organizational change, and competing priorities while maintaining delivery quality and team engagement.
Familiarity with modern tools and practices for workflow management, reporting, automation, and AI-enabled productivity in support of change execution.
Job Expectations:
Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.
Flexibility to support global teams across time zones.
This position is not eligible for Visa sponsorship.
Relocation assistance not available for this position.
Position Locations:
401 Las Colinas Blvd West, Irving, TX
550 South Tryon Street, Charlotte, NC
800 South Jordan Creek Parkway, West Des Moines, IA
Posting End Date:
15 Jun 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.