Senior Commercial Real Estate Portfolio Representative

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Service commercial real estate loans and may include commercial real estate agency loans

• Provide direct customer service and acts as primary servicing contact for the loan

• Support less experienced loan administrators in providing resolutions of inquiries and complaints

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues

• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input

• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage

• Review loan documents and summarize salient facts of the loan and ongoing covenants (both financial and non-financial) to be maintained by the borrower

• Review third party documents, such as appraisal, site inspection report, property condition assessment report to infer overall performance of the property and identify significant factors which may impact asset

• Document and synthesize all findings based on above mentioned reviews

• Quality check work performed by junior team members and provide appropriate feedback on the same

• Understand the feedback received from the onshore team members and disseminate the same to the team

• Communicate with Asset Managers and make sure to deliver the desired output

• Provide subject matter expertise and interpretation of procedures to less experienced individuals

• Respond independently to complaints escalated at the highest level

• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 3+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• Experience in handling wire / check disbursements

• Experience in commercial mortgages and basic to mid-level domain knowledge of commercial real estate, loan life cycle

• Ability to interpret and understand loan agreements, and other loan documents

• Keen eye for detail

• Experience in coaching / mentoring team members, handling team queries, quality reviews

SHIFT TIMINGS - 2:30PM to 11:30PM IST
 

Job Expectations:

Posting End Date: 

11 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.