Mid Peninsula District | Branch Operations Coordinator

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About this role:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Support the Branch manager in operational tasks and scheduling

• Resolve issues related to daily operations of the teller line, under direction of regional banking management

• Support customers and employees in resolving or escalating concerns or complaints

• Receive guidance from managers and exercise judgment within defined policies and procedures

• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

• Identify information and services to meet customers financial needs

• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Cash handling experience

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location:

• 1045 Ralston Avenue, Belmont, California, 94002
• 1500 Woodside Road, Redwood City, California, 94061
• 2925 Woodside Road, Woodside, California, 94062
• 100 E. 4th Avenue, San Mateo, California, 94401
• 632 Laurel Street, San Carlos, California, 94070
• 3700 Florence Street, Redwood City, California, 94063
• 132 San Mateo Road, Half Moon Bay, California, 94019
• 81 W. Hillsdale Boulevard, San Mateo, California, 94403
• 999 E. Hillsdale Boulevard, Foster City, California, 94404
• 112 Deanza Boulevard, San Mateo, Califronia, 94402
• 1435 Burlingame Avenue, Burlingame, California, 94010
• 2099 Broadway Street, Redwood City, California, 94063
• 1145 Broadway, Burlingame, California, 94010

Benefits:

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan

• Paid Time Off

• Parental Leave

• Critical Caregiving Leave

• Discounts and Savings

• Health Benefits

• Commuter Benefits

• Tuition Reimbursement

• Scholarships for dependent children

• Adoption Reimbursement

*Positions may not be available at all branch locations outlined in the posting.

*Position requires full-time training for 3 weeks. Training schedule is as follows: Monday - Friday - 8:30am - 5:30pm.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.