Senior Lead AI Transformation/Product Strategy Leader – ECRL AI Workflow

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About this role:

Wells Fargo is seeking a Senior Lead AI Transformation/Product Strategy Leader for the Product Management and Delivery (PMD) team. This role plays an integral part in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to Wells Fargo Business.

In this role, you will:

• Lead the product strategy, roadmap, and delivery of AI-enabled solutions, translating complex business challenges into scalable products that drive measurable operational and customer outcomes.

• Define and optimize human-AI interaction models, including conversational experiences, prompt strategies, decision-support tools, and human-in-the-loop workflows that improve adoption, trust, and productivity.

• Partner closely with Engineering, Data Science, Operations, and Risk/Governance teams to prioritize opportunities, define requirements, and deliver AI products from concept through deployment and continuous optimization.

• Own product discovery and solution design by translating business needs into AI use cases, product requirements, user stories, success metrics, and implementation plans aligned to enterprise objectives.

• Balance innovation with governance by ensuring AI solutions adhere to enterprise controls, regulatory requirements, risk frameworks, and responsible AI principles within a highly regulated environment.

• Establish scalable product frameworks, reusable AI patterns, and best practices that accelerate AI transformation initiatives, modernize workflows, and unlock sustainable business value across the organization.

• Partner with oversight and governance contacts within ECRL as well as enterprise teams such as the COO Gen AI COE and Model Risk Management (MRM) on design validation, AI use case development, and model ownership.

• Serve as the user experience design lead on AI solutions, leaning on design thinking to establish fit for purpose delivery of technology solutions tied directly to operational goals.

• Partner with the product delivery team to ensure intent of design is maintained through delivery, testing is completed, and software development lifecycle (SDLC) and model development lifecycle (MDLC) requirements are met. 

• Develop an integrated view of customer experiences across the Enterprise, ensuring interdependencies across organizations and functions are understood and map business capabilities to the business systems managed by IT to identify and resolve inconsistencies, duplications or gaps.

• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of current state and future state design.

• Conduct people, process, data, logic/ calculation and systems deep dive current state assessments to ensure all redundancies, deficiencies, failure points and constraints are understood and addressed. Recommend solutions from a people, process, business intelligence and technology perspective to standardize, streamline, and install appropriate control mechanisms for enhanced business performance, customer excellence, productivity, improved quality, etc.

• Conduct change impact analysis and develop capability gap closure roadmaps including short- and long-term implementation recommendations.

• Ensure target state alignment between the business model, operating model, organizational structure and IT solutions and capabilities.

• Consults with Enterprise Architects to ensure integration across domains.

• Identify risk through these transformations and evaluate and install appropriate control mechanisms to minimize risk.

• Perceives the impact and implications of decisions on other components of the company as well as impact on investors, customers and clients.

• Be an active voice to recommend solutions that will exploit opportunities and address critical deficiencies.

• Will also work closely with business lines and leadership across Wells Fargo in the execution of this strategy. Accordingly, critical success factors will include the ability to manage effectively in a matrix organization, develop partnerships with many businesses and functional areas, provide insight into the economic climate and related market developments, strong reputational risk and problem resolution and ability to identify trends which may present opportunities or reflect gaps in the operations.

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven experience leading enterprise-scale Generative AI and Agentic AI products, including autonomous workflows, reasoning systems, and tool-integrated agents with measurable business outcomes.

• Demonstrated ability to design and implement AI operating models, including lifecycle frameworks, governance, and risk controls within highly regulated environments.

• Experience collaborating with governance and enterprise stakeholders (e.g., MRM, AI CoEs) to support AI solution validation, use case development, and model ownership.

• Experience leading UX design for AI-driven solutions using design thinking to align with and advance operational goals.

• Experience partnering with product and engineering teams to maintain design integrity, oversee testing, and ensure adherence to SDLC/MDLC standards.

• Deep understanding of modern AI/ML architectures (LLMs, RAG, agent frameworks) combined with the ability to influence senior leadership and drive enterprise-wide adoption.

• Experience applying structured business architecture practices to capture enterprise perspectives, guide strategy translation, and define high-level solution design.

• Experience with setting business architecture direction and delivers strategic insights to design capabilities, processes, and operating models while simplifying complex environments.

• Experience with driving results through cross-functional collaboration, critical thinking, and executive-level insights to enable effective strategy execution and long-term outcomes.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote)

• The ability to travel up to 10% of the time.

Posting Location:

• Charlotte, NC

• Irving, TX

• Chandler, AZ

• Des Moines, IA

• San Antonio, TX

The ECRL functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date: 

20 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.