Senior Lead Digital Product Manager (Executive Director) - Merchant Services

About this role

Wells Fargo is seeking a Senior Lead Digital Product Manager to define the Merchant Services strategy for Corporate and Commercial Banking. This role is ideal for an individual with deep payments and merchant acquiring expertise who understands the integration, onboarding, servicing, and growth needs of complex business clients.

The position is responsible for setting the vision for how Merchant Services is embedded into key bank journeys, helping drive growth, increase cross-sell, improve onboarding and servicing experiences, and accelerate time to revenue. Success requires balancing bold strategy with practical execution in a highly regulated environment.

The role partners across Merchant Services and the broader enterprise to shape strategy, build business cases, secure funding, guide delivery, and measure outcomes. This is a highly visible individual contributor position suited for a leader who can influence senior stakeholders, work effectively in agile environments, and turn strategy into measurable results. Collaboration with delivery teams to scale APIs, workflows, integration patterns, and operating models that connect Merchant Services to core sales, onboarding, and servicing experiences across Corporate & Commercial Banking and Treasury Services. This opportunity offers the ability to influence enterprise priorities, shape platform strategy, and deliver meaningful business impact across a complex payments ecosystem.

In this role, you will:

• Shape the Merchant Services digital product strategy for Corporate and Commercial segments.

• Advise senior leaders on priorities, investments, roadmaps, and long-term product direction.

• Develop business cases and six-quarter roadmaps that drive growth, cross-sell, operational efficiency, and faster time to revenue.

• Translate strategy into high-level requirements, use cases, and success metrics for agile delivery teams.

• Partner across the enterprise to solve complex business challenges and align stakeholders around execution.

• Support product planning, delivery, and business readiness with strong governance and controls.

• Oversee co-supplier funding and help identify AI and external partner opportunities that accelerate outcomes.

Required Qualifications

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Deep experience defining digital and integration strategies in Merchant Services, especially for Corporate and Commercial clients.

• Strong ability to use internal and external research to shape strategy and gain leadership support.

• Experience building business cases and influencing investment decisions.

• Executive-level communication and presentation skills.

• Strong domain knowledge in payments and merchant acquiring, with the ability to define requirements, use cases, and success criteria.

• Program leadership skills to guide complex, cross-functional initiatives through execution.

• Exceptional partnership and stakeholder management skills.

Job Expectations: 

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:   

• 2800 S Price Road, Chandler, AZ

• 401 Las Colinas Blvd West, Irving, TX

• 550 South Tryon Street, Charlotte, NC

• 800 South Jordan Creek Parkway, West Des Moines, IA

Posting End Date: 

11 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.