Lead Systems Operations Engineer - Citrix platform services

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired qualifications:

• Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Citrix Certified Professional (CCP) or Citrix Certified Expert (CCE) certification.
• Microsoft Windows Server administration certifications or equivalent experience.
• Experience supporting Citrix Cloud services and hybrid Citrix deployments.
• Experience with Provisioning Services (PVS), Machine Creation Services (MCS), Citrix NetScaler ADC, and profile management technologies.
• Experience with Infrastructure as Code (IaC), configuration management, and automation tools such as Ansible, PowerShell, Terraform, or similar technologies.
• Experience with enterprise monitoring platforms such as Splunk, Dynatrace, Grafana, AppDynamics, SCOM, or equivalent solutions.
• Experience supporting application hosting platforms within financial services or other highly regulated environments.
• Knowledge of load balancing, Domain Name System (DNS), networking, firewalls, Secure Sockets Layer (SSL), and identity management technologies.
• Experience developing operational metrics, service level indicators (SLIs), service level objectives (SLOs), and platform health reporting.
• Experience leading platform migrations, technology refresh initiatives, and operational readiness activities for new services.
• Strong project coordination and stakeholder management experience.
• Knowledge of Site Reliability Engineering (SRE) principles and operational excellence practices.

Job expectations

• Participate in a rotating on-call support schedule, including after-hours support for critical incidents and planned maintenance activities.
• Support a highly available production platform operating across multiple data centers.
• Lead incident response efforts during service disruptions and major incidents.
• Coordinate with infrastructure, engineering, cybersecurity, and business stakeholders to ensure platform availability and operational readiness.
• Support platform upgrades, maintenance activities, and technology lifecycle initiatives.
• Work in a hybrid environment consistent with Wells Fargo's technology operating model.

Posting End Date: 

25 Aug 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.