Operations Senior Manager

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About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to lead our Supply Chain Finance Team as a part of Commercial Banking (CB) Operations division. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop teams of individual contributors in roles with moderate work complexity and risk in the Operations functional area
• Lead day-to-day servicing operations across Supply Chain Finance (SCF), including payment application reconciliations and exception resolution to ensure accuracy and timeliness of client deliverables
• Drive client servicing excellence by partnering with Relationship Managers, Treasury, Cash Application and cross-functional teams to establish clear expectations and eliminate processing delays
• Serve as primary escalation point for complex client issues, including unidentified payments, aged items, and operational exceptions, ensuring timely resolution and risk mitigation
• Oversee end-to-end account servicing activities including adjustments, reversals, chargebacks, and account research, ensuring adherence to service level agreements and control standards
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Manage operational controls and risk processes, including audit readiness, RCSA support, and control execution across servicing activities
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead and develop a team of Operations professionals, providing coaching, workload prioritization, and performance management to ensure consistent service delivery
• Monitor portfolio activity and operational metrics (aging, volumes, exceptions) to identify trends, capacity needs, and improvement opportunities
• Manage allocation of people and financial resources for Operations
• Support onboarding, training, and knowledge transfer for new hires and evolving processes, including development of SOPs and process documentation
• Influence strategic direction of servicing model to support portfolio growth, increased transaction volume, and evolving client needs
• Drive adoption of advanced analytics, automation, and AI-enabled solutions to streamline processes, improve decisioning, and scale operations efficiently
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience supporting Supply Chain Finance, Commercial Banking Operations, Trade Finance, or related lending operations environments
• Knowledge of payment reconciliation processes, cash application workflows, exception management, and account servicing activities
• Experience leading operational teams in a high-volume, deadline-driven environment with moderate to high operational risk
• Ability to identify operational inefficiencies and implement process improvements that enhance client experience and reduce risk
• Experience managing operational controls, audit activities, RCSA support, and regulatory or compliance-related initiatives
• Experience partnering across Treasury, Relationship Management, Technology, Risk, and Operations teams to resolve complex servicing issues
• Ability to analyze operational metrics, aging reports, portfolio trends, and capacity planning data to drive decision-making
• Experience developing standard operating procedures (SOPs), training materials, and onboarding processes
• Demonstrated ability to lead organizational change initiatives and support business growth in evolving operational environments
• Experience leveraging automation, advanced analytics, AI-enabled tools, or workflow technologies to improve operational efficiency
• Excellent verbal, written, and interpersonal communication skills with the ability to influence across multiple levels of the organization
• Strong organizational skills with the ability to manage competing priorities and execute effectively in a fast-paced environment
• Bachelor’s degree in business, Finance, Operations Management, or related field

Job Expectations:

• Ability to work in office at posted location for a minimum of three days per week
• Ability to work additional hours as needed
• Position is not eligible for Visa sponsorship or transfer or a Visa sponsorship

Primary Posting Location:

• 401 Las Colinas Blvd W Bldg A, Irving, Texas 75039

Posting End Date: 

23 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.