Systems Operations Manager

• Role Summary

  The Systems Operations Manager leads Level 2 (L2) platform support for production applications, ensuring high availability, reliability, and performance. This role operates with an SRE (Site Reliability Engineering) and AIOps mindset, focusing on reducing MTTR, enabling self-service capabilities, and driving an automation-first approach to improve operational efficiency and resilience.

  Key Responsibilities:

• Lead and manage L2 production support operations for critical applications and platforms
• Drive reduction in MTTR through improved triage, diagnostics, and rapid incident resolution practices
• Monitor system health, performance, and availability using observability and alerting tools
• Own and improve incident, problem, and change management processes aligned with ITIL/SRE practices
• Conduct Root Cause Analysis (RCA) and implement permanent fixes to prevent recurring issues
• Champion automation-first approach to eliminate repetitive manual tasks and improve operational efficiency

• Required Skills & Qualifications:

• Strong experience in production support, application operations, or platform management
• Proven track record in reducing MTTR and improving system uptime
• Experience with observability tools (monitoring, logging, tracing) and incident management platforms
• Solid understanding of SRE principles (SLIs, SLOs, error budgets, reliability engineering)
• Hands-on experience with automation tools (scripting, orchestration, CI/CD pipelines)
• Familiarity with AI/automation in IT operations (AIOps) and self-healing systems
• Knowledge of ITIL processes and service management frameworks
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent leadership, communication, and stakeholder management abilities
• Develop and promote self-service solutions (runbooks, knowledge bases, automated healing tools) for L1 teams and end users
• Integrate AI/ML-driven insights, predictive monitoring, and anomaly detection into operations
• Collaborate with engineering teams to improve system reliability, scalability, and resilience (SRE principles)
• Oversee production releases, deployments, and environment readiness
• Ensure SLA/SLO adherence and drive continuous service improvement initiatives
• Lead, mentor, and develop operations teams with a focus on reliability engineering practices

Posting End Date: 

16 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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