Sr. Account Manager

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. 

Role Overview:

We’re looking for an experienced and motivated client services professional to join our Account Management team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. 

This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project management, timeline execution, and team mentorship. 

What Makes This Job Amazing: 

• You’ll become part of our high-performing, and close-knit account team 

• You will function as the day-to-day lead on your book of business 

• This is a full-time position that offers a competitive salary, equity, and benefits. 

• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 

Role Responsibilities include, but are not limited to: 

• Account Management 

• Day-to-day partnership and collaboration with all departments from sale to execution and launch 

• Build and maintain strong client relationships, including onsite presence as needed

• Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc. 

• Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives 

• Support overall client satisfaction by providing the highest caliber customer-service experience

• Demonstrated client management expertise, presentation skills, and Medscape product value articulation 

• Exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market 

• Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals 

• Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executives 

• Ability to analyze and improve internal processes and engage with company-wide initiatives 

• Own development process and improvements for assigned Pharmas or Brands ○ Support ongoing Pharma or Brand training 

• Client travel as required 

• Project Management 

• Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc. 

• Partner with Sales to help meet client and internal goals and improve overall business performance 

• Focus on high-quality client deliverables and error-free launches 

• Demonstrate overall process compliance and mastery 

Qualifications: 

• 4-year Bachelor’s degree preferred or will consider related experience. 

• Minimum of 5 years of experience with a combination of digital, agency and healthcare experience. 

• Minimum of 5 years of experience in Account Management