Manager, Renewals

Responsibilities:

• • Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth 
  • Establish clear operating rhythms, KPIs, and expectations across the renewal function 
  • Build a high-performing team through structured onboarding, training and ongoing enablement 
  • Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base 
  • Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities 
  • Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts 
  • Own renewal forecasting accuracy and Pipeline visibility across regions 
  • Implement consistent reporting and operation cadences to improve leadership visibility 
  • Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan  
  • Guide the team in managing larger, complex customer and stakeholder engagements, including executive and C-level relationships Support strategic account planning to maximize retention and long-term customer value with internal teams and external partners, including Distributors and Value-Added Resellers 
  • Collaborate with distribution partners and resellers to support partner-led renewal  
  • Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status. 
  • Meet or exceed team retention and renewal sales quotas (quarterly and annually) 
  • Proactively assess and mitigate customer churn risk. 
  • Build and standardize scalable renewal process, playbooks, and workflows 
  • Improve operational efficiency through segmentation, automation, and streamlined processes 

Requirements:

• • • Bachelor’s degree required. 
    • 7+ years of sales experience in SaaS, cloud, or technology with a strong focus on renewals and retention  
    • Prior track record of managing complex renewals and achieving high retention rates   
    • 3-5+ years' experience leading, mentoring, or building sales or renewals teams with a focus on performance management and development 
    • Strong commercial acumen, including experience with contract negotiation, pricing strategy, and renewal structure 
    • Experience owning or contributing to renewal forecasting with a high degree of accuracy 
    • Experience working with Salesforce and driving accuracy to support management and reporting  
    • Strong organizational and execution skills, with the ability to manage multiple priorities in a fast-paced environment Passion for building scalable processes, improving operational efficiency, adopting automation, and creating customer-centric experiences 
    • Experience working with channel partners, distributors, or resellers strongly preferred 

The On Target Earnings (OTE) range for this role is between $140K- $170K

*The OTE range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. On Target Earnings are just one part of our total rewards approach. Wasabi team members also receive equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.