Sr Manager, Talent & Operations: CrewHQ US

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Situated at Stage 31 on the iconic Warner Bros Studios Burbank lot, CrewHQ | US provides wrap-around workforce development that addresses local skills gaps, from upskilling existing crews and department heads to best-in-class trainee programs, to initial industry exposure with emerging talent. Our slate of upskilling and entry-level training programs supports departments including, but not limited to, production office, finance, construction, costume, camera, locations, and post-production.

Your New Role…
This role will be responsible for managing the CrewHQ Talent strategy and day-to-day operations of Crew HQ on the Warner Bros Studios lot in Burbank. This role will work to ensure that our skills & training facility is consistently equipped to support programs, meetings, partner engagements, community and industry engagements and events.

In partnership with Production Pathways & Training Manager, CrewHQ and the VP, Head of CrewHQ US, this manager will drive CrewHQ US operations, partner engagement, event support, budget tracking, reporting, communications inputs, and impact storytelling in support of CrewHQ’s broader workforce and community mission, including partnering wherever possible with the CrewHQ UK team.

The ideal candidate is a highly organized operator and relationship builder who can manage talent database, development and engagement efforts, coordinate multiple internal and external stakeholders, support events and programs, and help create an inclusive and high-quality experience for everyone engaging with CrewHQ.

It is an essential function of this position that the work be performed entirely from the WB Studios Burbank and may involve some travel.

Your Role Accountabilities…

• Build and manage talent database in partnership with WBD Access to Action and Access teams to ensure CrewHQ can support as a catch all talent database for staffing and trainee opportunities.
• Manage and run point on overall talent strategy, including development, outreach and engagement efforts in partnership with VP, Head of CrewHQ US.
• Develop data philosophy in partnership with VP, Head of CrewHQ US, that supports CrewHQ’s execution of staffing and trainee placements and alumni touch points across creative and crew talent ecosystem.
• Serve as a touch point with all existing and past CrewHQ program participants to ensure talent ecosystem is nurtured with consistent events and opportunities for continued skills development.
• Manage CrewHQ US ‘CREWSLETTER’ and quarterly slate of programming, ensuring all production teams at WBTV, HBO and MPG and partner with Production Pathways manager in sharing with current crew memberss across WB productions as well as perspective talent.
• Review event attendance and engagement surveys and create consistent feedback loop and reporting system to share impact of programs, workshops, and talent placements in advisory council meetings each quarter.
• Support alumni tracking, engagement, and follow-up processes to help document longer-term participant outcomes and community impact.
• Identify operational improvements that improve the experience of participants, partners, employees, and community stakeholders.
• Coordinate with Communications, Brand, Marketing, and Studio teams to support case studies, videos, marketing materials, success stories, impact reports, and external storytelling.
• Serve as CrewHQ US point of contact for Social and Digital Strategy and footprint across CrewHQ socials in partnership with WBSO Marketing leaders and teams, ensuring CrewHQ US socials engage both CrewHQ alumni and potential talent.
• Oversee day-to-day operations for CrewHQ Burbank with support from the full time Office Coordinator, ensuring the facility’s systems and processes are consistently ready to support ongoing programs, meetings, partner engagements, and community events.
• Serve as a key operational point of contact for internal stakeholders, external partners, community organizations, civic leaders, and visitors engaging with CrewHQ Burbank.
• Manage processes for scheduling, logistics, room usage, event execution, partner visits, workshops, tours, and community engagement activities hosted or supported by CrewHQ, with support from the CrewHQ office coordinator.
• Partner with Corporate Social Responsibility, Labor Relations, Public Affairs, Government Affairs, Studio Operations, Communications, Brand, Marketing, Inclusion, and People & Culture teams to support community impact and industry initiatives.
• Track partner relationships, engagement activity, program calendars, event outcomes, follow-up actions, and key operational milestones.
• Support regular reporting to CrewHQ leadership, advisory councils, and key stakeholders by gathering updates, metrics, stories, and impact data.
• Partner with CrewHQ UK and other relevant teams to help maintain a cohesive CrewHQ brand, narrative, and experience across locations.
• Support the development of scalable tools, templates, and processes that could inform future CrewHQ expansion into additional regions.

Qualifications & Experience…

• 5+ years of related experience
• A strong understanding of production, corporate and studio/facility operations and processes, preferably within the US film & TV industry
• Proven ability to design and deliver skills training / talent programs, training materials and workshops.
• Experience working on social impact, inclusion and social impact initiatives
• Proven ability to manage a team; coaching and mediation experience a plus
• Experience working in a multi-disciplinary / multi stakeholder environment
• A strong understanding of union protocols, pathways, and labor relations
• Experience working with external partner organizations (industry, community / non-profit, educational)
• Excellent delivery, facilitation, and communication skills
• Strong relationships and reputation within the film & tv industry and within the government and non-profit sectors
• Proficient in:
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Project management & collaboration tools (Airtable, Asana, Teams, Slack)
• Vendor & AP Management software (SAP, Ariba, Concur) a plus
• Experience in operations, program operations, community impact, corporate social responsibility, events, studio operations, nonprofit partnerships, education partnerships, or related fields.
• Strong project coordination skills with the ability to systemize logistics, calendars, budgets, vendors, deliverables and streamline processes.
• Experience supporting events, community programs, stakeholder convenings, or cross-functional initiatives.
• Ability to build strong relationships with internal teams and external partners, including nonprofits, schools, civic groups, community organizations, and industry partners.
• Strong written and verbal communication skills, including comfort preparing updates, summaries, reports, and stakeholder materials.
• Excellent attention to detail and ability to create structure in a fast-moving, multi-stakeholder environment.
• Preferred Skills & Competencies
• An inclusive, self-aware leader and team player
• Excellent organizational and prioritization skills
• Ability to take initiative using own discretion and skills and work with limited supervision in a start-up environment.
• Flexible and adaptable approach to work; willing to learn and get involved with duties outside of day-to-day job description.
• Excellent verbal and written communication skills; confident communicating at all levels within the organization
• Meticulous attention to detail
• Experience managing budgets, purchase orders, vendor coordination, invoices, or payment systems.
• Familiarity with Warner Bros. Studios Burbank, studio operations, production environments, or entertainment industry stakeholders.
• Experience with impact reporting, community storytelling, alumni tracking, or partner engagement databases.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $105,700.00 - $196,300.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.