International Security Operations Centre (ISOC) Operator

Your New Role…

As an International Security Operations Centre (ISOC) Operator, you’ll be the first to know when something happens — and the one who ensures the right people act fast. You’ll be part of a dedicated team that keeps Warner Bros. Discovery’s people, sites, and operations safe across the EMEA region.

Every shift brings something different. From monitoring international activity to responding to real-time incidents, you’ll make decisions that matter — helping to protect colleagues, assets, and information across multiple countries. Calm, focused, and proactive, you’ll use advanced systems and your own situational awareness to keep operations running smoothly.

This is a role for someone who thrives under pressure, communicates with confidence, and takes pride in being a key part of a team that operates around the clock to safeguard one of the world’s most iconic entertainment companies.

Your Role Accountabilities…

• Continuous monitoring and management of security operations, including handling emergency and non-emergency communications from staff based in the region, or travelling to the region.

• Overseeing and monitoring technical security systems such as CCTV, Access Control, and Fire/Life Safety Systems at multiple WBD sites.

• Acknowledging, disseminating, and escalating incident information to relevant security team members, other relevant stakeholders and the Global Threat Analysis Centre (GTAC).

• Keeping track of local news, law enforcement notifications, and other relevant sources to provide updates on ongoing incidents.

• Maintaining detailed records of all incidents, communications, and actions, and preparing reports for management as required.

• Acting as an ambassador for the company by delivering respectful and tailored service to all customers and stakeholders and when required assisting with other security related duties.

• Providing efficient and professional response service to any staff calling in for assistance from Global Security.

• Effective technical security system monitoring and in accordance with relevant SOPs providing a highly professional response to alarms and other activations at all the sites monitored.

• Responding efficiently and in a timely manner to all information received regarding any threats to WBD staff or assets.

Qualifications & Experience…       

• Availability to work a rotating shift pattern within a 24/7 operational environment.

• Strong written and verbal communication skills — able to stay clear, calm, and composed under pressure.

• Experience or strong interest in operating security systems such as CCTV, Access Control, and Fire/Life Safety Systems.

• Proficiency in maintaining accurate records and preparing professional incident reports.

• Ability to identify and evaluate potential threats using open-source research and situational monitoring.

• Solid computer literacy, including experience with Microsoft Office and other operational tools.

• Previous security or operations centre experience preferred, or relevant study in security, risk, or emergency management.

Working Pattern…

This is a shift-based, onsite role within a 24/7 operational environment.

• The ISOC operates continuously — 24 hours a day, 7 days a week.

• Operators work approximately 80 hours over a fortnight, averaging 40 hours per week (subject to variation).

• Shifts rotate weekly, with a few rest days between rotations:

  • Morning Shift: 07:00–15:00

  • Mid Shift: 15:00–23:00

  • Night Shift: 23:00–07:00

• Flexibility to work nights, weekends, and holidays is essential.

• Remote work is not permitted, except under exceptional circumstances such as large-scale emergencies or disaster recovery situations.

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