Admissions Assistant Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

As Admissions Assistant Manager, you will support the Admissions Manager in delivering operational excellence across a high-volume visitor attraction. Working closely with leadership teams across the business, you will play a key role in workforce planning, operational performance, stakeholder engagement, projects, and continuous improvement initiatives.

This opportunity is ideal for someone who has experience within a large-scale operation, is comfortable deputising for senior leaders, and thrives in a fast-paced environment where no two days are the same.

Apply today if you're committed to developing people, improving operational performance, and influencing positive change.

Your Role Accountabilities…

• Coordinate and develop a team of 7 Team Leaders through coaching, performance reviews, development conversations, and objective setting.

• Lead the department Ambassador Programme, supporting engagement, capability building, and training consistency across the wider team.

• Oversee workforce planning, rostering, attendance monitoring, payroll processes, and operational staffing levels.

• Deputise for the Admissions Manager when required, representing the department with stakeholders and senior leadership while supporting key operational decisions.

• Monitor performance metrics, customer service standards, and visitor feedback to identify trends and drive improvements.

• Support the delivery of projects, operational initiatives, and continuous improvement activities in partnership with cross-functional teams.

• Undertake rostered Duty Management responsibilities, acting as an escalation point for operational, visitor, and team member matters, including weekend working.

Qualifications & Experience…

• Leadership experience within a large-scale operational environment, managing teams through first-line leaders.

• Background in a fast-paced, customer-facing operation with responsibility for high visitor or customer volumes.

• Success in developing frontline leaders and supporting talent and succession initiatives.

• Confidence engaging with senior stakeholders and presenting operational performance updates.

• A proactive approach to continuous improvement, with experience contributing to projects, innovation, and operational change.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.