Sr.  Business Process Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Basic Qualifications 

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)

• Deep understanding of current fraud and identity risks and industry pain points for our customers.  

• Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy. 

• Experience overseeing and executing governance, risk, and audit processes.  

• Hands-on experience using and overseeing use of GenAI to automate processes controls and reports.

• Experience identifying and evaluating issues, risks, defects, and gaps through application of structured analysis frameworks and automated processes.

• Working knowledge of industry practices related to risk and control self-assessments, data and AI use and privacy evaluations, software development lifecycle (SDLC), model governance, and new product commercialization. 

• Experience working in a fast-paced and evolving global matrix organization.

• Structured thinker with robust decision-making and deep analytical skills.

Preferred Qualifications 

• Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues. 

• Understanding of current Visa and VAS governance policies, standards, requirements, and best practices.

• Keen eye for detail with the ability to support recommendations grounded on data and facts.

• Ability to engage, influence, and inspire teammates.

• Ability to build relationships at senior levels and navigate complex structures.

• Strong oral and written communication skills.

• Ability to craft compelling communications in short time frames with editorial prowess.

• Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences.

• Strong project management and program management skills and experience in leading cross-functional projects.

• Able to adjust to multiple tasks / demands and shifting priorities under time constraints.

• A hands-on approach to all activities with an unwavering passion for excellence that is contagious.  

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

The Strategy & Business Operations team supports the Risk and Security Solutions (RAS) team within the Value-Added Services (VAS) division of Visa. 

VAS and RAS are organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RAS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning) and governance.  

This role will play a key role in setting and maintaining the product, data, risk, commercialization and business governance frameworks for the RAS business. 

The team partners with the RAS leadership team to drive the overall business strategy for RAS with a focus on revenue growth levers and commercial execution. This role reports to the Director, RAS Strategy and Operations – Governance, who reports to the VP, Global Head of RAS Strategy and Business Optimization. 

Essential Functions 

• Execute risk and governance functions and processes across RAS including but not limited to internal audit coordination, tracking, and issue closure, risk assessments, risk event evaluation and mitigation plan development coordination, key risk identification and analysis, risk mitigation tracking, product lifecycle management (PLM) process execution, coordination, tracking, and reporting, and data steward coordination, tracking, and reporting.   

• Execute automation projects to implement safe, trusted, reliable, and accurate automated governance controls and reporting including but not limited to use of GenAI and embedding governance processes/controls within AI-native product development frameworks such as the Visa Agentic Toolchain (VATC).  

• Execute assessments including but not limited to the periodic Risk and Control Self-assessment (RCSA) of the RAS business.  

• Help maintain a prioritized view of the likelihood and impact of key inherent and residual risks facing the RAS business, including proactive/preventative identification of emerging risks. 

• Develop and monitor key business metrics across RAS  

• Evaluate new product concepts, proofs-of-concept, specifications, designs, and proposals to identify data use and risk considerations 

• Enable data and AI use for specialized workstreams within the RAS business globally and support RAS data stewards in their responsibilities. 

• Represent RAS at recurring weekly/monthly/quarterly governance meetings and forums including but not limited to Data Guilds, Risk Reviews, Audit Reviews, PLM, Commercialization, and Business Operations cadences.  

• Monitor RAS compliance with all Visa, VAS, and RAS specific governance policies, standards, requirements, and best practices 

• Design and execute regular weekly, monthly, and quarterly reporting across all RAS governance functions 

• Lead workstreams related to long-range strategy development, governance, and business optimization in collaboration with RAS Leadership, RAS Business Strategy Lead, global and regional Partnerships, Corporate Development, Finance, and Strategy teams. 

• Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations. 

• Work with the team to ensure RAS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams. 

• Perform ad-hoc analysis as needed by RAS leadership. 

• Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes. 

• Provide continuous coaching and training to teammates. 

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.