Manager, Global Cross Border Strategy & Operations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Global Cross Border team is responsible for defining the cross-border business strategy across travel and eCommerce and managing its execution across our five regions, working closely with market teams and cross-functional leaders around the world.

Cross Border is a key pillar of Visa’s 2030 strategy and one of the largest growth opportunities for Visa.  Equally, it faces many complex and interesting challenges, touching all areas of the business, including product, pricing, legal, regulation, marketing, client engagement, and partnership development.

As a Manager, you will play a pivotal role in driving the growth and development of our cross-border business through travel initiatives focused on issuers, merchants, and end-consumers that deliver cross border travel growth and value creation.   Additionally, support the buildout of the Visa Destinations platform (destinations.visa.com) by working with the regional XB teams to review and QA new offers, experiences and perks, and by helping set up the customer service operating model.

The successful candidate will work on innovative strategies that enhance our cross-border travel value propositions and effectively target our global customer segments.  By leveraging market insights, customer analytics, and competitive intelligence, this leader will develop and implement strategies across product, loyalty, offers, benefits, consulting, marketing services, and key customer segments. This role will interact extensively with regional, market, and product teams to ensure alignment with the company’s overall goals, driving near-term commercial impact and fostering long-term sustainable growth. 

Essential Functions:

• Build winning strategies across key travel corridors. 
  • Drive initiatives to strengthen our XB value proposition and help define our global strategy for target markets and corridors
  • Help define our global strategy for travel personas (expats, students, etc.). 
  • Support investment prioritization and management across regions.

• Scale Visa Destinations globally, growing our new, differentiated global travel platform.
  • Build out and fortify the value propositions of current destinations (e.g. Paris, NY), including sharing best practices
  • Work with regional XB teams to define the vision, strategy and value propositions of new destinations (e.g. Madrid, Tokyo, Egypt), and support execution.
  • Offer evaluation and QA
  • Customer support strategy and operations
  • Support the build out of the Visa Destinations Platform (site), including offer review, QA, develop of the customer service operating model.

• XB Travel Strategy and analytics
  • Leverage market, competitive and internal data to develop hypotheses and analyses to inform key strategic decisions (e.g. market prioritization, issuer prioritization, etc.)
  • Support senior management updates and progress tracking

This is a unique opportunity to operate at the intersection of strategy, partnerships, and execution—working with teams and clients around the world.  We’re looking for someone who thrives in complexity, thinks globally, and executes with speed. 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of work experience with a Bachelor’s Degree or at least 3 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD)

Preferred Qualifications:

• 6 or more years of work experience with a MBA, JD Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD

• Proven experience in a strategic, product or international role within a global organization

• Strong understanding of international markets, customer segmentation, and value proposition development, including business case development and go-to-market planning and execution.

• Leadership and project management skills with a track record of delivering results.

• Exceptional analytical skills with the ability to interpret complex data and market trends.

• Strong communication and interpersonal skills to effectively collaborate with global teams and stakeholders.

• Innovative mindset with the ability to drive change and implement new strategies.

• Proficiency in project management and the ability to handle multiple priorities in a fast-paced environment.

• Experience in consumer financial services and payments.

• Demonstrated success in driving global growth initiatives.

• Multilingual capabilities are a plus.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $146,200.00 to $ 233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.