Senior Manager - Strategic Planning, Performance and Execution

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What is it all about?

This Senior Manager role will optimise strategy, planning, performance and execution across the Consumer Issuing account team of one of Visa’s signature clients.

• Strategy and Planning: Support the strategic account plan (Retail Bank) and drive alignment of priorities between Visa and external stakeholders.

• Performance and Execution: Lead end-to-end delivery of strategic programmes, tracking milestones, drive thought leadership, and removing barriers to accelerate successful implementation and speed-to-market.

This role will coordinate and execute strategic programmes across key Consumer Issuing priorities. This will initially include driving Visa’s ambition to drive growth and best practice across Agentic Commerce, Passkeys, Click to Pay and other solutions focused on driving primacy, loyalty and spend growth.

The role will demand ensuring strategic plan alignment, preparing comprehensive project documentation, client readiness, status reports and successful production deployment, as well as post-delivery performance evaluations.

As a client ambassador of Visa, the successful candidate will build and leverage a strong internal network spanning Product, Technology, Client Services, Visa Consulting & Analytics and Legal and will be responsible for programme governance, stakeholder alignment, dependency management and delivery of agreed business outcomes.

What we expect of you, day to day:

• Own end-to-end execution of strategic digital commerce programmes across Agentic Commerce, Passkeys and Click to Pay.

• Drive product primacy, loyalty and spend growth through identified strategic recommendations and Visa Solutions.

• Develop and manage implementation roadmaps, delivery plans and programme governance.

• End-to-End negotiation and contractual delivery of select partnership initiatives.

• Coordinate internal Visa teams and client stakeholders to ensure alignment on scope, timelines and deliverables.

• Drive operational, technical and business readiness activities in advance of production launches.

• Manage programme risks, issues, dependencies and escalation paths to ensure successful delivery.

• Lead client working groups, steering committees and executive governance forums.

• Monitor delivery milestones and implementation progress, providing clear status updates and recommendations to senior stakeholders.

• Ensure successful go-live execution and post-launch stabilisation activities.

• Support client adoption and operationalisation of new Visa capabilities.

• Act as the programme lead and trusted advisor across all strategic digital commerce initiatives

• Co-ordinate/support MBRs/SBRs and other key client stakeholder alignments.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we're after...

• Proven experience leading complex client implementations or strategic programmes within payments, fintech or technology.

• Strong programme management, governance, and able to implement both independently and through strong collaboration

• Knowledge, experience and commercial understanding of the payments market a plus

• Experience driving large-scale go-live and operational readiness activities.

• Exceptional stakeholder management and cross-functional leadership capabilities.

• Ability to influence across matrixed organisations and manage multiple concurrent workstreams.

• Strong communication skills with the ability to engage from working teams through to executive stakeholders.

• Self-starter with strong attention to detail and a focus on delivering measurable outcomes.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.