Customer Success Consultant

Job Description Summary

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Who we are
Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.

Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.

Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time.

Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.

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How will you make an impact & Requirements

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We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.

As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.

What You’ll Do

Client Strategy & Partnership

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
• Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
• Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly

Drive Outcomes & Value

• Translate data into insights and actionable recommendations
• Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
• Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)

Program Optimization & Execution

• Guide clients through program design, configuration, and optimization
• Provide expertise on benefits administration, practice management workflows, and union-related considerations
• Identify and address gaps in performance, bringing forward proactive solutions

Cross-Functional Collaboration

• Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
• Support renewals and expansion opportunities by clearly articulating value and impact
• Contribute to best practices and scalable strategies across the Customer Success organization
   

What We’re Looking For

Required Experience

• 5+ years in Customer Success, Account Management, or Consulting
• Experience working in or with:
  • Practice management (health systems, clinics, or provider operations)
  • Labor unions or unionized populations
• Strong understanding of:
  • Healthcare benefits and/or digital health solutions
  • Employer-sponsored healthcare models

Preferred Qualifications

• Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
• Background working with benefits leaders, HR teams, or health plans
• Familiarity with collective bargaining environments and union dynamics
• Based in or near the Seattle area

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Compensation:

$81,492.00

to

$122,238.00