Care Guide Support Specialist
Castlight HealthJob Description Summary
apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.
How will you make an impact & Requirements
Must be able to start on 07/20/2026 and be present for all virtual training for the following six weeks. Training is fully paid and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM - 7:00 PM MST, and Saturday and Sunday from 8:00 AM - 12:00 PM. Shifts will be assigned after training. Must successfully complete 6 weeks of training with 100% attendance.
Responsibilities
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide the primary support for a regional health plan
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Exercises problem resolution skills when handling customer concerns using various internal tools
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime.
Qualifications
1 - 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred
Experience supporting a health plan preferred
Strong organizational skills, and the ability to solve problems.
Medical office experience preferred but not required
Strong communication skills, both verbal and written
Tech savvy- ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
High school diploma required or equivalent
Spanish speaking and writing a plus
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
What you’ll love about working here:
Fun, friendly, and unique culture – Bring your whole self to work every day!
Medical, dental & vision insurance starts 1st day
Paid time off & paid holidays
Employer contributions for HSA accounts
Tuition assistance
Matching 401(K)
apree health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, apree health will provide reasonable accommodations for qualified individuals with disabilities.
Compensation:
$20.00to
$30.00