OC Account Coordinator

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Full time, non-exempt

WORK HOURS: Monday – Friday 8AM-4:30PM CST

COMPENSATION: $22–$23 an hour

Pay rate will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.

LOCATION: 2525 Midpoint Drive, Edwardsville, KS 66111

YOUR OPPORTUNITY:

As a member of the Yearbook Order Center (YOC) you'll play an integral role in growing the digital marketing efforts of Varsity Yearbooks. You’ll serve as a liaison between school yearbook advisers and Varsity Yearbook Sales Representatives and the YOC. In this role you will also have regular interaction with the yearbook purchasers, assisting customers with questions, processing orders and/or resolving problems.

You will represent Varsity Brands by demonstrating company core values and upholding the highest ethical standards in all business activities.

RESPONSIBILITIES:

• Manage an account load of about 35-40 reps, 1500 schools.
• Work quickly and accurately on all mailings, error free.
• Provide the highest level of customer service to all customers and Yearbook Order Center partners.
• Prepares mailing databases and work orders to send to mailing vendor.
• Answers customer calls to assist customers and solve customer problems.
• Keeps track of received orders and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
• Works closely with ISPs and customers to set up and track sales for yearbook items and packages and OAC and SAC ad sales and packages.

QUALIFICATIONS:

KNOWLEDGE/ SKILLS/ ABILITIES

• Ability to add and subtract two-digit numbers, and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply practical understanding in carrying out instructions furnished in written, oral, or diagram form, such as following step-by-step procedures for troubleshooting technical issues.
• Bilingual verbal and written communication skills in English and Spanish are nice to have to support the customer base but are not required.

EDUCATION / EXPERIENCE

• Demonstrated ability to provide exceptional customer service and problem resolution.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands and/or Work Environment

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Sitting at desk answering phones and typing on computer.

WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

#LI-SD1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.