Multimedia Designer / Learning Experience (Remote - Costa Rica Only)

Summary of the Role and Team

As an Instructional Multimedia Designer, you will join Varicent's Education team within Customer Success, a team of 13 professionals focused on helping customers, partners, and employees build capability and confidence with Varicent products and programs.

Reporting to the Senior Manager, Education Strategy & Development, you will create multimedia experiences that bring learning content to life. Working closely with Technical Education Developers (Instructional Designers), you will transform complex concepts into engaging, easy-to-understand visual experiences that improve learner comprehension, retention, and product adoption.

This role focuses on education and learning experiences, not marketing content. Success requires balancing strong visual design skills with an understanding of how multimedia can support learning outcomes and reduce cognitive load.

• Create multimedia assets for learning experiences, including product demonstration videos, animations, motion graphics, visual aids, presentations, GIFs, and reusable templates
• Partner with Technical Education Developers to translate learning objectives, scripts, and technical concepts into effective visual learning experiences
• Use visual design principles and adult learning concepts to improve clarity, engagement, and knowledge retention
• Leverage AI-enabled tools and workflows to accelerate content production, prototyping, and multimedia development while maintaining quality standards
• Produce and edit video-based learning content, including screen recordings, annotations, captions, voiceovers, and motion graphics
• Develop reusable visual systems, templates, and standards that improve consistency across courses, the Academy platform, and Community experiences
• Support visual branding and user experience within Varicent Academy (Docebo) and Varicent Community (Gainsight)
• Perform quality reviews to ensure multimedia assets meet standards for accessibility, usability, accuracy, and learner experience

• Experience creating multimedia, visual, video, or motion design assets for learning, education, enablement, or software-based environments
• Advanced proficiency with Figma and experience creating scalable design systems and visual assets
• Experience using AI-enabled creative workflows to improve design, multimedia production, prototyping, or content creation processes
• Strong understanding of visual design principles, including typography, hierarchy, layout, composition, and user experience
• Ability to translate complex concepts into clear visuals that support learner understanding and reduce cognitive load
• Experience collaborating with subject matter experts, instructional designers, or cross-functional stakeholders to deliver multimedia projects
• Strong communication, presentation, and feedback-integration skills with the ability to explain design decisions and iterate effectively
• Experience with tools such as Camtasia, Vyond, Articulate Storyline/Rise, ElevenLabs, Claude, or similar multimedia and learning technologies

• Build an understanding of Varicent's products, learners, education strategy, visual standards, and development processes
• Demonstrate proficiency with the team's multimedia production tools, workflows, and design standards
• Deliver multimedia assets that align with brand guidelines and learning objectives
• Establish effective partnerships with Technical Education Developers and other Education stakeholders

Within 6 Months

• Independently create multimedia assets that consistently support learner comprehension and engagement
• Demonstrate effective use of AI-enabled workflows to improve production efficiency and content quality
• Deliver multiple projects simultaneously while maintaining quality, consistency, and clear stakeholder communication
• Contribute design recommendations that improve learning experiences and reduce learner confusion

Within 12 Months

• Serve as a trusted multimedia design partner across the Education team
• Consistently produce high-quality multimedia assets that require minimal rework and align with learning objectives
• Develop reusable templates, visual systems, and multimedia standards that improve scalability and consistency across Academy and Community experiences
• Identify and implement new AI-enabled workflows, automation opportunities, and production improvements that enhance team efficiency
• Demonstrate measurable impact on learner experience through clear, accessible, and effective visual learning content

For this role, the estimated annual base salary range is between ₡ 14,360,800.00 - ₡ 18,846,200.00 CRC. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. 

This posting is for an existing vacancy. 

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. 

Overview of Benefits: 

• Health & Wellness — Comprehensive medical, dental, and vision coverage, tailored to your local needs  

• Time Off — PTO and public holidays to rest, recharge, and do what matters most  

• Volunteer Days — Dedicated time to give back and support the communities that matter to you 

• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning 

• Financial — Compensation that reflects your market and your value  

• Tuition Assistance — Invest in your growth with support for continuing education and professional development  

• Flexibility — Work where you thrive — remote and hybrid options available across most regions