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Readiness & Delivery Specialist
VanguardMelbourne, Australia2+ years
Apply About Vanguard
More than 50 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Team and Opportunity
The Readiness and Delivery Specialist plays a pivotal role in delivering strategic initiatives, product and process enhancements, operational change and business readiness. This role works with third party vendors and internal teams to lead initiatives. They will provide support to other specialists within the team while also flexing up to support the manager with planning, stakeholder engagement, and strategic initiatives. The Specialist is expected to lean into operational tasks as needed, ensuring seamless delivery and readiness across the team.
Key Responsibilities
- Change Management & Readiness
- Lead and coordinate effort and readiness activities for process, system, and legislative changes, in support of corporate, cross-functional initiatives, ensuring operational teams are fully prepared.
- Contributes to project planning, coordination, and delivery. Works with relevant stakeholders to determine the scope, requirements, and solutions for assigned initiatives and ensures integration with other program work streams and enterprise project teams. Meets established project milestones, goals and objectives within established time frames by utilising a disciplined approach to delivering within budget and timelines.
- Develop and review documentation, training materials, and readiness checklists; ensure quality and consistency across deliverables.
- Support in executing testing (UAT, regression, process validation), documentation, and go-live activities.
- Identify risks and issues, escalate as appropriate, and contribute to mitigation planning. Pro-actively work in partnership with other teams to resolve issues.
- Continuous Improvement
- Champion continuous improvement initiatives, identifying opportunities for efficiency, automation, and risk reduction.
- Facilitate root cause analysis and support the implementation of corrective actions.
- Track and report on improvement initiatives, sharing learnings and best practices with the team.
- Team Support & Leadership
- Foster a collaborative, high-performing team culture, encouraging knowledge sharing and professional development.
- Stakeholder Engagement
- Liaise with stakeholders (Operations, Risk, Technology, Vendors, Partnerships) to coordinate readiness activities and communicate changes.
- Support the manager in stakeholder engagement, reporting (senior management and Board), and preparation of materials for governance forums.
- Flexibility & Delivery
- Flex up to support the Manager with planning, reporting, and strategic initiatives as required.
Key Skills & Attributes
- Strong knowledge of operational readiness, change management, and process improvement.
- Excellent communication, stakeholder management, and relationship-building skills.
- Analytical and problem-solving mindset, with attention to detail and a focus on quality.
- Ability to manage competing priorities and adapt to changing business needs.
- Proactive, collaborative, and willing to take ownership of outcomes.
- Demonstrated ability to lead, coach, and support team members.
Experience & Qualifications
- Minimum of two years related work experience in operations, change management, or process improvement (financial services or superannuation sector preferred).
- Prior experience with business requirements, testing, documentation, and readiness activities.
- Familiarity with regulatory and legislative change processes.
- Prior experience mentoring or guiding team members is highly regarded.
- Tertiary qualifications in business, operations, or a related field are desirable.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.