Application Engineering Environments Support Analyst, Specialist

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard’s India Office

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary

This role provides advanced level provisioning, maintenance, and support for non-production Linux/Unix environments for legacy Java-based applications. The individual will handle environment setup, deployments, releases, troubleshooting, collaboration, and ongoing environment maintenance to optimize system performance and maintain operational excellence.

Responsibilities

• Provides advanced level configuration services on multiple platforms in the test environment. Works on complex systems with large numbers of interfaces and users.

• Supports complex software builds and elevations, creates directories and security groups, and recreates prior versions. Monitors software, hardware, or middleware updates, and provides support for packaging and testing complex in-house applications. Participates in inspections, elevations, and related meetings to address configuration issues.

• Supports tools for internal clients, and monitors compliance and usage.

• Provides support for the maintenance and administration of source code archive databases. Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes. Reviews staff configuration management plans and tasks.

• Reviews configuration management plans and completes complex client requests. Adds, updates, and completes IT problem management and change management records. Researches and resolves complex issues. Audits change management configuration records for future releases.

• Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.

• Creates standard and ad hoc reports for IT project teams and managers. 

• Measures and assesses metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation. Tests and evaluates IT vendor products.

• Trains and mentors' staff and writes training materials. Resolves complex issues elevated from staff.

• Participates in special projects and performs other duties as assigned.

• Ensure the back-end functionality is reliable, secure and scalable, implementing best practices for data protection and system performance.

Qualifications and Skills

• Minimum 5 years of relevant experience in configuration management, software builds, release management, and system administration.

• Bachelor’s degree (B.E./B. Tech) in Computer Science or IT, or a related field or Bachelor’s in Computer Applications (BCA)

• Mandatory skills- Linux/Unix, troubleshooting Java based applications and environments, Apache/Tomcat

• Expertise in source code management tools (e.g., GitHub, SVN), CI/CD pipelines (e.g., Jenkins, Ansible/AWX Tower), and scripting languages (e.g., Python, PowerShell, KSH).

• Nice to have skills- Understanding of JIRA, Confluence, Artifactory, Control-M. ServiceNow, Splunk.

• Exposure to production support, cloud concepts, automation engineering, and experience creating automation playbooks and supporting environment deployment processes

• Excellent collaboration and stakeholder management skills, working with development, QA, and operations teams.

• Familiarity with vendor product evaluation, software testing, and quality assurance methodologies.

Location

This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.