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Senior Application Engineer - Installation - Level-2
ValgenesisChennaiSenior4-5 years
Apply About ValGenesis
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about
About the Role:
Requirements:
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Typically requires 4–5 years of experience in technical support, application engineering, software troubleshooting, or installation/deployment activities.
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Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience.
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Experience with SQL Server, system configuration, and deployment activities.
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Strong working knowledge of IQ documentation, validation processes, and regulated software environments.
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Proficiency in Windows Server, IIS, and network configuration concepts.
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Experience supporting multi-environment deployments, including DEV, VAL, PROD, and other customer environments.
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Strong troubleshooting skills with the ability to analyze installation failures, logs, and environment behavior.
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Good written and verbal communication skills, with the ability to explain technical topics to internal technical and non-technical stakeholders.
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Familiarity with change management, release planning, patch installation, and enterprise software lifecycle processes.
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Ability to work independently on assigned activities while escalating risks and blockers appropriately.
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Experience supporting or mentoring junior team members is preferred.
Responsibilities:
Knowledge & Application:
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Execute new instance installations, upgrades, patch installations, and deployments across customer environments.
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Support and maintain accurate records of installed customer versions, ensuring traceability and version control.
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Prepare, execute, and support Installation Qualification (IQ) documentation and other QMS-required records for deployment and upgrade activities.
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Follow installation playbooks, work instructions, best practices, and standard operating procedures.
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Ensure that assigned deployment activities adhere to security, compliance, and regulatory requirements.
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Support incident resolution related to deployment failures, software compatibility, configuration discrepancies, and installation issues.
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Maintain up-to-date knowledge of system architecture, validation procedures, installation steps, troubleshooting methods, and customer environment requirements.
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Ensure that mandatory fields in the ticket system are populated accurately and meaningfully to support reporting, traceability, and cross-functional analysis.
Complexity & Problem-Solving:
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Troubleshoot installation and deployment issues, including analysis of logs, configuration settings, environment behavior, and application errors.
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Perform first-level and detailed technical analysis for installation-related bugs, defects, and deployment failures.
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Support root cause analysis and provide resolution recommendations for assigned technical issues.
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Identify and resolve configuration discrepancies between customer environments.
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Support optimization of installation workflows to reduce deployment time and improve execution quality.
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Maintain adherence to quality control processes, ensuring validated installations and system integrity.
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Participate in problem-management initiatives to help reduce recurring installation issues.
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Support critical deployments by providing technical assistance to minimize downtime and customer disruption.
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Contribute to initiatives that improve adherence to Service Level Agreements (SLAs) and customer satisfaction.
Collaboration & Interaction:
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Work closely with Team Leads, managers, internal technical teams, SaaS/Cloud, QA, Engineering, and customer-facing stakeholders to complete installation activities.
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Coordinate assigned tasks with team members to ensure installation deadlines and quality expectations are met.
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Provide technical guidance to junior team members when required.
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Share knowledge and lessons learned from installation activities, troubleshooting outcomes, and customer environment scenarios.
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Communicate clearly with internal stakeholders regarding installation status, blockers, risks, and next steps.
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Support review of installation deliverables, work instructions, and execution records.
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Contribute to team knowledge, process adherence, and continuous improvement activities.
Other Activities and Responsabilities, as per VG QMS:
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Responsible to Prepare impact analysis for defects for the Patch Set
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Responsible for bug fixing and enhancement for the Patch Set
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Responsible for code review and unit testing for the Patch set release
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Responsible for patch preparation in Source integrity system
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Responsible for patch installation in client environment.
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IQ documentation and execution in QMS
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Assign and track the task to team members. Code review and approve the team member task with verification documents in Source integrity system
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Discover training needs and provide coaching to team members. Listen to team members’ feedback and resolve any issues or conflicts
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Set clear goals for every task. Delegate tasks and set deadlines if any team members not present.
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Communicate clear instructions to team members about tasks.
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Provide the technical details to team members Discover training needs and provide coaching to team members, delegate tasks and set deadlines.
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Responsible for reviewing Project deliverables.
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Responsible for performing CAPA for bug/ defect with root cause analysis.
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Responsible for first level of bug/ defect analysis.
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Prepare impact analysis, bug fixing and enhancement, code review and unit testing, patch preparation in Source integrity system, and patch installation, IQ documentation and Execution.
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Responsible to review the work instruction document.
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.