Workplace Front Desk Coordinator

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

As a Front Desk Coordinator on Upwork's Workplace Team, you will own the day-to-day experience at the front of house, ensuring every employee, visitor, and partner encounters a welcoming, organized, and professionally managed environment. This is a full-time, onsite role requiring daily presence at our headquarters, Monday through Friday. You will work with moderate independence across Workplace, Admin, IT, Security, and cross-functional teams, proactively identifying and resolving operational issues before they affect the employee experience. If you take pride in running a tight operation, communicating clearly across stakeholders, and continuously improving the systems and processes you own, this role is a strong fit.

Responsibilities:

• Own the front desk experience end to end, serving as the primary point of contact for employees, guests, vendors, and contractors while upholding workplace security protocols consistently
• Monitor and escalate unauthorized access attempts, tailgating, suspicious activity, and workplace safety concerns, taking initiative to address issues within your scope before escalating when needed
• Manage daily office operations including supply procurement, mail distribution, badge administration, meeting room readiness, and workplace organization, proactively identifying gaps and resolving them
• Coordinate logistics for onsite events, team gatherings, and workplace initiatives, including scheduling, vendor communication, and post-event follow-through
• Respond to employee workplace requests with urgency and professionalism, tracking open items, maintaining accurate records, and closing the loop with employees on resolution
• Apply AI tools to draft workplace communications, synthesize incoming requests, and streamline administrative workflows, iterating on outputs to ensure accuracy and appropriate tone before distribution
• Surface patterns in recurring requests or operational friction to teammates and the broader Workplace team, contributing ideas for process improvement

What It Takes to Catch Our Eye:

• Demonstrated experience in front desk, workplace, hospitality, administrative, or customer-facing operations, with the ability to manage your workload independently across competing priorities
• Strong organizational and follow-through skills, with a track record of keeping operations running smoothly and catching issues before they escalate
• Clear, professional written and verbal communication skills with a collaborative approach and the composure to handle urgent or sensitive situations with good judgment
• Comfort adopting and optimizing workplace technologies, collaboration tools, and AI-assisted workflows, including the habit of reviewing and refining AI-generated outputs before use
• A proactive, curious mindset with a genuine interest in improving processes, supporting teammates, and contributing to a workplace experience that employees notice and appreciate

Come change how the world works.

At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.

We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.

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