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JOB TITLE: SALES & OPERATIONS MANAGER (UFS)
LOCATION: MALAYSIA
ABOUT UNILEVER FOOD SOLUTIONS (UFS)
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
PURPOSE OF THE ROLE:
As our Sales Support and Operations Manager, you will be expected to work closely together by involving in Customer Development (CD) Planning Meeting with our CD team on forecast accuracy to build into volume plan and ensure demand phasing have sufficient stocks for the current month and the following months. You will be expected to manage short-term requests from the business.
Besides that, you will be expected also to be the key person to contact related business requests from Distributor on LeverEdge system for Malaysia and work with our Third-Party Support that includes master data setup in Leveredge system.
KEY RESPONSIBILITIES
Forecast Accuracy & Forecast Demand
Forecast consolidation from Customer Development (CD) team for the current month and for the next 2-3 months.
Ensure all demand phasing sufficiently to cover demand for the current month and the following months.
Advise on the additional stock request for the current month for stock allocation.
Liaise regularly with Planner and Customer Service for the incoming stocks against customer forecasts and orders.
Share weekly gaps demand vs forecast to CD team & forecast accuracy during CD monthly meeting and identify gaps for action.
Involve in Customer Development (CD) Planning Meeting
Involve in CD Planning Meeting with Key Customer by synergizing the external requirements vs internal challenges to minimise risk.
Manage proprietary & Chains’ forecasts and phasing within the shelf-life matrix.
Business Waste
Manage slow-moving and obsolete stocks (SLOB) by highlighting slow and non-moving stocks to the business to generate appropriate actions.
System IT LeverEdge Support
Master Data Maintenance for Price and Hierarchy Product Master Category, Location.
Supporting business process for Distributor recruitment and termination, business request from Distributor.
User acceptance test (UAT) representative for Unilever Food Solutions (UFS).
KEY STAKEHOLDERS
Internal: Customer Development, Demand & Supply Planner, Logistic and Distribution, Customer Service
External: Key Chains customers
ESSENTIAL EXPERIENCE/SKILL/KNOWLEDGE
Bachelor’s degree in Supply Chain, Logistics or Engineering.
Minimum of 3 years of work experience in business operations, business excellence, demand and supply in Supply Chains.
Prior sales experience is an advantage
DESIRABLE EXPERIENCE/SKILL/KNOWLEDGE
Solid analytical skills, bias for action, responsibility and accountability.
Project management skills.
Strong team spirit, proactive approach to issues and opportunities.
ARE YOU INTERESTED?
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.